Senior General Liability & Construction Claims Specialist

Builders; Atlanta (GA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Bonus Structure

Profit Sharing

Employer Paid Short Term Disability

Employer Paid Long Term Disability

Employer Paid Life Insurance

Voluntary Life Insurance

401K with Company Match

PTO

Job summary

Builders seeks a General Liability Claims Specialist to lead investigations, evaluate coverage, and drive fair, cost-effective resolutions across multiple jurisdictions. You will manage reserves, liaise with Underwriting and Compliance, and oversee litigation where needed, delivering high-quality reports and customer-focused service.

The ideal candidate has 10+ years in auto/general liability claims, 5+ years in construction defect claims, and holds SCLA or CPCU with GA licensure.

Qualifications

• Bachelor's degree or equivalent in the insurance field
• Ten or more years of experience processing auto and/or general liability claims with five or more years of experience processing construction defect claims
• Senior Claim Law Associate (SCLA) or Chartered Property Casualty Underwriter (CPCU) designation and Georgia Adjuster License along with additional state licenses, as applicable
• Knowledge of construction defect and auto liability laws, rules and regulations
• Skill in analysis, time management, prioritization, negotiation and project management; ability to multi-task effectively while paying attention to detail
• Self-motivated, flexible with the capacity to work autonomously while ensuring transparent communication with internal leadership
• Skill in interpersonal interactions, with the ability to collaborate effectively with individuals at all organizational levels and with external stakeholders; skill in customer service and problem-solving
• Proficient in both verbal and written communication with the ability and commitment to maintain confidentiality
• Proficient with Microsoft Office Suite and function specific software applications

Responsibilities

• Manage a diverse caseload of property and casualty claims, including general liability, construction defect, and automobile losses across multiple jurisdictions.
• Conduct thorough investigations and coverage analyses to make informed coverage determinations; draft clear, professional coverage correspondence and communicate decisions to policyholders and key stakeholders with minimal supervision.
• Oversee all aspects of the claims process, ensuring comprehensive and timely investigations.
• Establish timely and appropriate reserves within designated authority, continuously evaluating and adjusting as necessary throughout the life of the claim.
• Assess liability, analyze exposure, and strategically negotiate claims to fair and efficient resolution.
• Identify and pursue risk transfer opportunities and enforce additional insured provisions to mitigate exposure.
• Maintain detailed, accurate, and organized documentation in all claim files, supporting transparency and compliance.
• Manage litigation toward prompt and cost-effective resolution.
• Prepare high-quality, timely reporting, including large loss summaries and reinsurance updates.
• Optimize claim outcomes through careful vendor management and cost control.
• Negotiate and resolve claims within established authority, balancing efficiency with fairness.
• Foster productive communication and collaboration with internal partners—such as Underwriting, Auditing, and Compliance—and external stakeholders, including agents, insureds, and claimants.
• Meet or exceed quality performance benchmarks and service expectations.
• Participate in hearings, pre-trial conferences, settlement discussions, trials, and related proceedings, as required.
• Perform other duties as assigned.

Skills

Claims handling

Investigations

Negotiation

Communication

Time management

Multitasking

Vendor management

Collaboration

Confidentiality

MS Office

Education

Bachelor's degree in insurance or related field

SCLA or CPCU designation

Georgia Adjuster License and other licenses

Tools

Microsoft Office Suite

Claims management software

Job description

Builders seeks a General Liability Claims Specialist to lead investigations, evaluate coverage, and drive fair, cost-effective resolutions across multiple jurisdictions. You will manage reserves, liaise with Underwriting and Compliance, and oversee litigation where needed, delivering high-quality reports and customer-focused service.

The ideal candidate has 10+ years in auto/general liability claims, 5+ years in construction defect claims, and holds SCLA or CPCU with GA licensure.