GL Claims Specialist (Construction Defect)

Builders; Atlanta (GA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Bonus Structure

Profit Sharing

Employer Paid Short Term Disability

Employer Paid Long Term Disability

Employer Paid Life Insurance

Voluntary Life Insurance

401K with Company Match

PTO

Job summary

Builders seeks a General Liability Claims Specialist to lead investigations, evaluate coverage, and drive fair, cost-effective resolutions across multiple jurisdictions. You will manage reserves, liaise with Underwriting and Compliance, and oversee litigation where needed, delivering high-quality reports and customer-focused service.

The ideal candidate has 10+ years in auto/general liability claims, 5+ years in construction defect claims, and holds SCLA or CPCU with GA licensure.

Qualifications

• Bachelor's degree or equivalent in the insurance field
• Ten or more years of experience processing auto and/or general liability claims with five or more years of experience processing construction defect claims
• Senior Claim Law Associate (SCLA) or Chartered Property Casualty Underwriter (CPCU) designation and Georgia Adjuster License along with additional state licenses, as applicable
• Knowledge of construction defect and auto liability laws, rules and regulations
• Skill in analysis, time management, prioritization, negotiation and project management; ability to multi-task effectively while paying attention to detail
• Self-motivated, flexible with the capacity to work autonomously while ensuring transparent communication with internal leadership
• Skill in interpersonal interactions, with the ability to collaborate effectively with individuals at all organizational levels and with external stakeholders; skill in customer service and problem-solving
• Proficient in both verbal and written communication with the ability and commitment to maintain confidentiality
• Proficient with Microsoft Office Suite and function specific software applications

Responsibilities

• Manage a diverse caseload of property and casualty claims, including general liability, construction defect, and automobile losses across multiple jurisdictions.
• Conduct thorough investigations and coverage analyses to make informed coverage determinations; draft clear, professional coverage correspondence and communicate decisions to policyholders and key stakeholders with minimal supervision.
• Oversee all aspects of the claims process, ensuring comprehensive and timely investigations.
• Establish timely and appropriate reserves within designated authority, continuously evaluating and adjusting as necessary throughout the life of the claim.
• Assess liability, analyze exposure, and strategically negotiate claims to fair and efficient resolution.
• Identify and pursue risk transfer opportunities and enforce additional insured provisions to mitigate exposure.
• Maintain detailed, accurate, and organized documentation in all claim files, supporting transparency and compliance.
• Manage litigation toward prompt and cost-effective resolution.
• Prepare high-quality, timely reporting, including large loss summaries and reinsurance updates.
• Optimize claim outcomes through careful vendor management and cost control.
• Negotiate and resolve claims within established authority, balancing efficiency with fairness.
• Foster productive communication and collaboration with internal partners—such as Underwriting, Auditing, and Compliance—and external stakeholders, including agents, insureds, and claimants.
• Meet or exceed quality performance benchmarks and service expectations.
• Participate in hearings, pre-trial conferences, settlement discussions, trials, and related proceedings, as required.
• Perform other duties as assigned.

Skills

Claims handling

Investigations

Negotiation

Communication

Time management

Multitasking

Vendor management

Collaboration

Confidentiality

MS Office

Education

Bachelor's degree in insurance or related field

SCLA or CPCU designation

Georgia Adjuster License and other licenses

Tools

Microsoft Office Suite

Claims management software

Job description

Integrity. Care. Trust. Compassion. Expertise.

Do these words resonate with you?

These values of Builders culture create success in all we do. We strive to provide deeply supportive partnerships to our customers, agents, and each other.

Builders is proud to be named among the Great Places to Work. Our award-winning culture has earned top marks in Company Direction, Employee Appreciation, Work-Life Balance, Leadership, and Compensation and Benefits. Our strong culture keeps us Built Strong in a forever-changing world, and our AM Best A Rating is evidence of our financial strength.

Position Summary

The General Liability Claims Specialist is responsible for the thorough investigation, evaluation and resolution of general liability/construction defect claims. The Specialist delivers quality technical outcomes while ensuring exceptional customer service throughout the claims process.

Responsibilities

• Manage a diverse caseload of property and casualty claims, including general liability, construction defect, and automobile losses across multiple jurisdictions, utilizing best-in-class claims handling practices.
• Conduct thorough investigations and in-depth coverage analyses to make informed coverage determinations; draft clear, professional coverage correspondence and communicate decisions to policyholders and key stakeholders with minimal supervision.
• Oversee all aspects of the claims process, ensuring comprehensive and timely investigations.
• Establish timely and appropriate reserves within designated authority, continuously evaluating and adjusting as necessary throughout the life of the claim.
• Assess liability, analyze exposure, and strategically negotiate claims to fair and efficient resolution.
• Identify and pursue risk transfer opportunities and enforce additional insured provisions to mitigate exposure.
• Maintain detailed, accurate, and organized documentation in all claim files, supporting transparency and compliance.
• Manage litigation toward prompt and cost-effective resolution.
• Prepare high-quality, timely reporting, including large loss summaries and reinsurance updates.
• Optimize claim outcomes through careful vendor management and cost control.
• Negotiate and resolve claims within established authority, balancing efficiency with fairness.
• Foster productive communication and collaboration with internal partners—such as Underwriting,
• Auditing, and Compliance—and external stakeholders, including agents, insureds, and claimants.
• Meet or exceed quality performance benchmarks and service expectations.
• Participate in hearings, pre-trial conferences, settlement discussions, trials, and related proceedings, as required.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree or an equivalent combination of education and experience in the insurance field
• Ten or more years of experience processing auto and/or general liability claims with five or more years of experience processing construction defect claims
• Senior Claim Law Associate (SCLA) or Chartered Property Casualty Underwriter (CPCU) designation Georgia Adjuster License along with additional state licenses, as applicable
• Knowledge of construction defect and auto liability laws, rules and regulations
• Skill in analysis, time management, prioritization, negotiation and project management; ability to multi-task effectively while paying attention to detail
• Self - motivated, flexible with the capacity to work autonomously while ensuring transparent communication with internal leadership
• Skill in interpersonal interactions, with the ability to collaborate effectively with individuals at all organizational levels and with external stakeholders; skill in customer service and problem-solving
• Proficient in both verbal and written communication with the ability and commitment to maintain confidentiality
• Proficient with Microsoft Office Suite and function specific software applications

Let's talk benefits!

• Bonus Structure
• Profit Sharing
• Employer Paid Short Term Disability
• Employer Paid Long Term Disability
• Employer Paid Life Insurance
• Voluntary Life Insurance
• 401K with Company Match
• PTO

About Builders

Builders is a mid-sized mutual with remarkable strengths. Rated A by AM Best, Builders has forged rock-solid financial strength and a reputation for reliability and fairness in fulfilling our promises to customers. Kind, collaborative, and customer-centric, our experienced and passionate teams foster a rewarding atmosphere of excellence, trust, and mutual respect, meriting the “Culture Excellence” honors from Top Workplaces. Flexible and highly personal, our experts leverage deeply supportive partnerships with knowledgeable independent agencies to drive better services and protection for policyholders.

Our financial excellence, amazing people, and powerful partnerships build outstanding outcomes and peace of mind for our agents and their clients. This is what we mean by Insurance Built Strong®.

Builders Insurance Group is an Equal Opportunity Employer. We welcome applicants from all walks of life and don't discriminate based on any protected status. Join us in creating a diverse and inclusive workplace! If, during the application process you need assistance, or an accommodation due to a disability, please contact [e-mail].