Senior General Liability Claims Adjuster – Multi-State

Hippo Insurance; Austin (TX); Sur place; USD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Healthy Hippos Benefits

Equity

Training and Career Growth

Flexible Time Off

Little Hippos Program

Hippo Habitat

Résumé du poste

Hippo Insurance is seeking an experienced General Liability Claims Adjuster II (Commercial Lines) licensed in multiple states to manage a diverse caseload of bodily injury and property damage claims. The ideal candidate has a solid background in liability investigation, coverage analysis, negotiation, and claims resolution, with the ability to navigate varying state statutes and regulatory requirements.

This role offers exposure to a tech-native carrier platform and opportunities for growth

Qualifications

• 5+ years of general liability/commercial lines claims adjusting experience.
• Active adjuster licenses in multiple states (or ability to obtain quickly).
• Strong knowledge of liability law and policy coverage across jurisdictions.

Responsabilités

• Investigate, evaluate, and resolve general liability claims across multiple jurisdictions.
• Conduct coverage analysis and apply policy terms, conditions, and exclusions.
• Interview claimants, witnesses, and insureds; gather statements and supporting documentation.
• Partner with legal counsel, defense attorneys, and outside experts on litigated claims.
• Set and maintain appropriate case reserves in accordance with company guidelines and state regulations.
• Negotiate settlements directly with claimants, attorneys, and third-party representatives.
• Ensure compliance with state-specific unfair claims practices acts and licensing/regulatory requirements in all jurisdictions handled.
• Manage claim files from first notice of loss through resolution, including subrogation and recovery opportunities.
• Maintain accurate, timely documentation in the claims management system.
• Stay current on evolving state regulations, case law, and industry trends affecting liability claims handling.
• Deliver exceptional customer service to claimants, insureds, and business partners throughout the life of each claim — communicating with empathy, professionalism, and transparency at every touchpoint.
• Respond promptly to inquiries and proactively provide status updates to keep all parties informed and confident in the claims process.

Connaissances

General liability knowledge

Multi-state licensing

Negotiation skills

Communication skills

Analytical thinking

Litigation coordination

TPA / self-insured experience

Bilingual (optional)

Formation

Bachelor's degree preferred

Designations such as AIC/CPCU/SCLA preferred

Outils

Claims management software

Microsoft Office Suite

Description du poste

Hippo Insurance is seeking an experienced General Liability Claims Adjuster II (Commercial Lines) licensed in multiple states to manage a diverse caseload of bodily injury and property damage claims. The ideal candidate has a solid background in liability investigation, coverage analysis, negotiation, and claims resolution, with the ability to navigate varying state statutes and regulatory requirements.

This role offers exposure to a tech-native carrier platform and opportunities for growth