Senior General Liability Claims Adjuster - Hybrid + Equity

Hippo Insurance; Mesquite (TX); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Equity

Training and career growth

Flexible time off

Parental leave

Onsite snacks

Job summary

Hippo Insurance seeks an Experienced General Liability Claims Adjuster II (Commercial Lines) for a hybrid role in Austin/Dallas, TX. Manage a diverse bodily injury and property damage caseload across multiple states with a focus on fair resolutions and policy coverage interpretation.

Ideal candidates have 5+ years in liability claims, multi-state licenses, and strong negotiation skills. This role offers growth, cross-state exposure, and collaboration with in-house and external counsel.

Qualifications

• Minimum 5+ years of general liability/commercial lines claims adjusting experience.
• Active adjuster licenses in multiple states (or ability to obtain reciprocal/home state licenses quickly). Multi-state licensing strongly preferred or required depending on assigned territory.
• Strong understanding of liability law, tort principles, and policy coverage interpretation across jurisdictions.
• Proven track record of managing complex and/or litigated claims to resolution.
• Proficiency with claims management software and Microsoft Office Suite.

Responsibilities

• Investigate, evaluate, and resolve general liability claims (premises liability, products liability, personal injury, property damage, and related exposures) across multiple jurisdictions.
• Conduct thorough coverage analysis and apply relevant policy terms, conditions, and exclusions.
• Interview claimants, witnesses, and insureds; secure statements and gather supporting documentation.
• Partner with legal counsel, defense attorneys, and outside experts on litigated claims.
• Set and maintain appropriate case reserves in accordance with company guidelines and state regulations.
• Negotiate settlements directly with claimants, attorneys, and third-party representatives.
• Ensure compliance with state-specific unfair claims practices acts and licensing/regulatory requirements in all jurisdictions handled.
• Manage claim files from first notice of loss through resolution, including subrogation and recovery opportunities.
• Maintain accurate, timely documentation in the claims management system.
• Stay current on evolving state regulations, case law, and industry trends affecting liability claims handling.
• Deliver exceptional customer service to claimants, insureds, and business partners throughout the life of each claim — communicating with empathy, professionalism, and transparency at every touchpoint.
• Respond promptly to inquiries and proactively provide status updates to keep all parties informed and confident in the claims process

Skills

General liability claims experience

Multi-state licensing

Negotiation

Communication skills

Liability law knowledge

Claims management software

Education

Bachelor's degree preferred

Job description

Hippo Insurance seeks an Experienced General Liability Claims Adjuster II (Commercial Lines) for a hybrid role in Austin/Dallas, TX. Manage a diverse bodily injury and property damage caseload across multiple states with a focus on fair resolutions and policy coverage interpretation.

Ideal candidates have 5+ years in liability claims, multi-state licenses, and strong negotiation skills. This role offers growth, cross-state exposure, and collaboration with in-house and external counsel.