Senior GenAI Search Engineer — Remote

ServiceNow; Mountain View (CA); Hybrid; USD 161,000 - 274,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a Senior Machine Learning Engineer to join the GenAI Search Platform team in Mountain View, CA. You will design and implement scalable search-based QA systems, combining traditional IR with large language model techniques to deliver enterprise-ready solutions.

You will collaborate with product, design, and data science teams to build fast, secure, and responsible AI features that improve information retrieval and user experience for millions of employees.

Qualifications

• 4+ years of engineering with 1+ years of experience as a senior engineer.
• Experience helping product and ranking teams move faster at scale.
• Experience with search platforms like IR, ranking, or QA systems.

Responsibilities

• Develop algorithms for conversational search and QA applications.
• Advance the search platform with new LLM-enabled features at scale.
• Create evaluation metrics for search models considering security and privacy.
• Contribute to a high-performing, inclusive team culture.

Skills

Engineering experience

Senior engineer

Search platforms

NLP/IR

Tools

Python

Golang

Job description

ServiceNow is seeking a Senior Machine Learning Engineer to join the GenAI Search Platform team in Mountain View, CA. You will design and implement scalable search-based QA systems, combining traditional IR with large language model techniques to deliver enterprise-ready solutions.

You will collaborate with product, design, and data science teams to build fast, secure, and responsible AI features that improve information retrieval and user experience for millions of employees.