Senior GenAI Search Platform Engineer (LLM)

Latitude; Mountain View (CA); Hybrid; USD 161,000 - 274,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow in Mountain View, CA, is seeking Senior Machine Learning engineers for its GenAI Search Platform team to enhance search-based question answering systems. You will build conversational search capabilities by combining traditional information retrieval with the latest LLMs, delivering instant enterprise answers to users.

As a senior member, you will help lead development with product and data science teams, establish evaluation metrics, ensure performance, security and scalability, and

Qualifications

• 4+ years of engineering experience with 1+ year in a senior role.
• Experience with information retrieval, search ranking, or QA systems.
• Background in text processing or NLP.
• Experience with Python and ML libraries is a plus.

Responsibilities

• Develop algorithms for multi-turn conversational search applications.
• Advance LLM-enabled features and enterprise-grade scalability.
• Collaborate with product, design, and data science teams.
• Evaluate ranking improvements with robust metrics.

Skills

Search platforms

NLP

Python

LLMs

Tools

Python libraries

Job description

ServiceNow in Mountain View, CA, is seeking Senior Machine Learning engineers for its GenAI Search Platform team to enhance search-based question answering systems. You will build conversational search capabilities by combining traditional information retrieval with the latest LLMs, delivering instant enterprise answers to users.

As a senior member, you will help lead development with product and data science teams, establish evaluation metrics, ensure performance, security and scalability, and