Senior Staff AI Search Infrastructure Architect

ServiceNow; Mountain View (CA); On-site; USD 190,900 - 334,100; Full time

Benefits offered by this job

Health plans

Flexible spending accounts

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking an on-site expert in Mountain View to help build and own a composable, agent-native search infrastructure that powers enterprise data access. You will own the index engine, ingestion and enrichment pipelines, and the knowledge graph that connects tickets, files, and people, ensuring low latency and scalable performance across large clusters.

You will design high-throughput ingestion, multi-modal indexing, and robust observability while collaborating with Search Ranking, ML,

Qualifications

• BS or MS in Computer Science or an equivalent engineering background; PhD is a plus.
• 8+ years of full-time industry experience.
• Hands-on experience with search technologies; proficiency in one or more search technologies such as Lucene, Solr, Elasticsearch, or OpenSearch is required, with additional experience in vector databases being an advantage.
• Excited to be part of an in-person team culture, collaborating on-site with colleagues every day.

Responsibilities

• Build and own the infrastructural substrate beneath the agentic search platform, spanning the index engine, the ingestion and enrichment pipeline, and the entity, identity, and feature intelligence that gives content context.
• Design and run high-throughput ingestion and enrichment pipelines that produce a multi-representation, permission-aware corpus at index time.
• Build and operate multi-modal indexing across the full mix of enterprise data, from free text and structured content such as tables to diagrams, images, and audio and video.
• Contribute to a knowledge graph that resolves entities across enterprise data sources, letting agents link disparate resources through canonical relationships.
• Improve performance, scalability, and observability of search, including latency and indexing throughput.
• Own search infrastructure end to end, from intake and design through rollout and ongoing operations, and help shape the search roadmap.

Skills

Search technologies

On-site collaboration

Education

BS/MS in Computer Science

Tools

Lucene/Solr/Elasticsearch/OpenSearch

Vector databases

Job description

ServiceNow is seeking an on-site expert in Mountain View to help build and own a composable, agent-native search infrastructure that powers enterprise data access. You will own the index engine, ingestion and enrichment pipelines, and the knowledge graph that connects tickets, files, and people, ensuring low latency and scalable performance across large clusters.

You will design high-throughput ingestion, multi-modal indexing, and robust observability while collaborating with Search Ranking, ML,