Senior GenAI PM, AI Chat & CX (Remote)

BlackCube Labs; San Francisco (CA); Remote; USD 96,000 - 179,000; Full time

Job summary

BlackCube Labs is seeking a Senior Product Manager to lead AI-native product initiatives focused on LLM-driven chat and agent experiences. This role demands ownership of the roadmap, stakeholder alignment, and hands-on AI product delivery in a fast-moving environment.

You will bring structure, prioritization, and clear communication to complex AI-driven programs, ensuring high performance, reliability, and user trust in evolving AI capabilities.

Qualifications

• Leadership of AI-native product initiatives leveraging LLM-driven chat and agent experiences.
• Proven ownership of roadmaps in cross-functional, high-visibility settings.
• Hands-on fluency with LLM tooling, prompting, RAG basics, and evaluation methods.
• Experience building or supporting chatbots, conversational UX, or AI-driven interfaces.
• Strong Agile experience with Jira, sprint planning, backlog management.
• Ability to balance strategic thinking with hands-on execution.
• Awareness of AI risks like hallucination, reliability, and user trust.
• Commitment to staying current on evolving AI capabilities and best practices.

Responsibilities

• Own and operationalize the product roadmap, balancing input from multiple senior stakeholders and competing priorities.
• Bring structure and rigor to execution across initiatives, timelines, and deliverables.
• Lead development of AI-native chat and agent experiences, including real-time conversational interfaces and intelligent workflows.
• Define and manage product requirements, user stories, and backlog prioritization.
• Collaborate with cross-functional teams to align on priorities in a high-visibility environment.
• Drive clarity and alignment across leadership stakeholders through strong communication and expectation-setting.
• Ensure AI products meet standards for performance, reliability, and user trust.
• Incorporate best practices across prompting, evaluation frameworks, and iteration cycles to continuously improve LLM outputs.
• Identify risks and gaps early, including those related to AI behavior, security, and scalability, and drive mitigation plans.

Skills

AI chatbot / conversational AI

Beauty understanding

Retail journey thinking

Product execution

Communication & storytelling

Break down complex problems

Autonomy

Job description

BlackCube Labs is seeking a Senior Product Manager to lead AI-native product initiatives focused on LLM-driven chat and agent experiences. This role demands ownership of the roadmap, stakeholder alignment, and hands-on AI product delivery in a fast-moving environment.

You will bring structure, prioritization, and clear communication to complex AI-driven programs, ensuring high performance, reliability, and user trust in evolving AI capabilities.