GenAI-Driven ServiceNow FDE | Enterprise AI Solutions

Deloitte France; San Francisco (CA); On-site; USD 135,000 - 265,000; Full time

Job summary

Deloitte is seeking a Forward Deployed Engineer (ServiceNow) to partner with clients and deliver GenAI-enabled solutions at enterprise scale. You will prototype, build, and deploy working AI-driven outcomes alongside senior client and internal teams.

You will mentor junior engineers, contribute reusable assets, and help shape solutions across architecture, testing, CI/CD, and documentation, while balancing cost, latency, and risk.

Qualifications

• Bachelor's degree in Computer Science, Data Science or Engineering.
• 3+ years of software/data engineering or analytics engineering experience.
• 1+ years building GenAI/LLM-powered solutions in client/production settings.
• 1+ years leading projects and translating business problems into AI solutions.
• 1+ years of reliable, maintainable code and documentation.
• Ability to travel 50% on average.
• 4+ years of ServiceNow IT consulting or industry experience.
• 3+ years of large technology engagements.
• 2 full life cycle ServiceNow implementations.
• Team lead experience and CAD certification.
• Familiarity with Now Assist, AI Agents, and Claude ecosystem.
• Hands-on ServiceNow development across Flow Designer, Integration Hub, Service Portal, App Engine, and Now Platform APIs.

Responsibilities

• Embed with clients to identify business needs and translate GenAI use cases into solutions.
• Partner with leaders and engineers to align priorities and delivery.
• Lead sessions to shape solutions and drive outcomes.
• Prototype and deliver AI solutions using industry expertise and emerging capabilities.
• Mentor newer team members within an FDE pod.
• Build AI-enabled solutions, agentic platforms, and workflows across enterprise AI platforms.
• Develop scalable engineering patterns, tool-use approaches, and human-in-the-loop controls.
• Deliver production-quality code with testing, CI/CD, logging, and documentation.
• Design extensible functionality and support sprint sizing.
• Create reusable assets including code, prompt libraries, runbooks, and reference implementations.

Skills

Team lead experience

Client engagement

Problem solving

Mentoring

Fast delivery

Communication with stakeholders

Education

Bachelor's degree in Computer Science, Data Science or Engineering

CAD Certification

Tools

ServiceNow development

Flow Designer

Integration Hub

Service Portal

App Engine

Now Platform APIs

Claude Code

GitHub/Jira

Job description

Deloitte is seeking a Forward Deployed Engineer (ServiceNow) to partner with clients and deliver GenAI-enabled solutions at enterprise scale. You will prototype, build, and deploy working AI-driven outcomes alongside senior client and internal teams.

You will mentor junior engineers, contribute reusable assets, and help shape solutions across architecture, testing, CI/CD, and documentation, while balancing cost, latency, and risk.