Senior GenAI Deployment Lead for Enterprise Clients

Deloitte France; Indianapolis (IN); Hybrid; USD 224,000 - 373,000; Full time

Job summary

Deloitte is hiring a Lead ServiceNow Forward Deployed Engineer (FDE) to lead on-site and hybrid pods delivering GenAI solutions for top clients. You will set technical direction, manage delivery health, and work hands-on on architecture, data pipelines, and production deployments.

You will engage with client executives, define success metrics, and coordinate multi-pod engagements, with travel up to 50% and a strong focus on enterprise-scale ServiceNow and GenAI capabilities.

Qualifications

• Bachelor's degree (or equivalent) in Computer Science, Data Science or Engineering.
• 7+ years of experience in software engineering, data engineering, data science, or analytics engineering.
• 1+ years building and deploying GenAI/LLM-powered solutions in client or production environments.
• 1+ years leading project workstreams/engagements and translating business problems into AI solutions.
• 1+ years building reliable, maintainable, well-documented code.
• Ability to travel 50%, on average, based on work with clients and industries served.
• Limited immigration sponsorship may be available.
• 10+ years of consulting or relevant industry experience.
• 4+ years overseeing multiple project teams.
• ServiceNow ITSM certification
• CAD
• Minimum of 2 full life cycle ServiceNow ITSM implementations
• Minimum of 2 ServiceNow upgrade deployments
• Experience across ITSM, Incident, Problem, Change, Release, RCA
• Experience with ITIL framework
• 3+ years' experience as an engagement manager
• Sales experience
• Experience leading ServiceNow GenAI/agentic transformations with familiarity governing enterprise AI via ServiceNow AI Control Tower; Moveworks exposure is a plus
• Proven ability to lead architecture of enterprise-scale ServiceNow solutions and advise CIOs on roadmap and capability adoption
• Track record deploying Claude Code-augmented delivery at scale
• Experience building Claude Code skill libraries and slash commands
• Experience training customer engineering teams on agentic coding practices
• Demonstrated ability to quantify delivery acceleration to executives

Responsibilities

• Lead senior engineering pods embedded with clients, delivering GenAI/LLM-powered solutions.
• Set technical direction, remove delivery blockers and stay hands-on with design, review, and debugging.
• Translate engineering trade-offs into clear client decisions at the executive level.
• Lead cross-functional pods of onshore and offshore engineers, managing execution and health.
• Enforce delivery standards, sprint cadences, risk management and quality gates.
• Coordinate multi-pod engagements ensuring reliable architecture and client experience.
• Mentor junior engineers and guide data pipelines powering GenAI use cases.
• Architect and oversee delivery of LLM-enabled applications and end-to-end RAG pipelines.
• Guide prompt engineering, tool-use patterns, and human-in-the-loop controls
• Review production-quality code and contribute to data architecture and CI/CD practices
• Operate across hybrid onshore/offshore delivery teams and cloud environments AWS/Azure/Google

Skills

Leadership

Client-facing

GenAI/LLM

Architecture

Project management

Education

Bachelor's degree in Computer Science, Data Science or Engineering

Tools

ServiceNow ITSM

CAD

Claude/GitHub integration

Job description

Deloitte is hiring a Lead ServiceNow Forward Deployed Engineer (FDE) to lead on-site and hybrid pods delivering GenAI solutions for top clients. You will set technical direction, manage delivery health, and work hands-on on architecture, data pipelines, and production deployments.

You will engage with client executives, define success metrics, and coordinate multi-pod engagements, with travel up to 50% and a strong focus on enterprise-scale ServiceNow and GenAI capabilities.