Senior GenAI Deployment Lead for Enterprise Clients

Deloitte France

Indianapolis (IN)

Hybrid

USD 224,000 - 373,000

Full time

14 days+
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Job summary

Deloitte is hiring a Lead ServiceNow Forward Deployed Engineer (FDE) to lead on-site and hybrid pods delivering GenAI solutions for top clients. You will set technical direction, manage delivery health, and work hands-on on architecture, data pipelines, and production deployments.

You will engage with client executives, define success metrics, and coordinate multi-pod engagements, with travel up to 50% and a strong focus on enterprise-scale ServiceNow and GenAI capabilities.

Qualifications

  • Bachelor's degree (or equivalent) in Computer Science, Data Science or Engineering.
  • 7+ years of experience in software engineering, data engineering, data science, or analytics engineering.
  • 1+ years building and deploying GenAI/LLM-powered solutions in client or production environments.
  • 1+ years leading project workstreams/engagements and translating business problems into AI solutions.
  • 1+ years building reliable, maintainable, well-documented code.
  • Ability to travel 50%, on average, based on work with clients and industries served.
  • Limited immigration sponsorship may be available.
  • 10+ years of consulting or relevant industry experience.
  • 4+ years overseeing multiple project teams.
  • ServiceNow ITSM certification
  • CAD
  • Minimum of 2 full life cycle ServiceNow ITSM implementations
  • Minimum of 2 ServiceNow upgrade deployments
  • Experience across ITSM, Incident, Problem, Change, Release, RCA
  • Experience with ITIL framework
  • 3+ years' experience as an engagement manager
  • Sales experience
  • Experience leading ServiceNow GenAI/agentic transformations with familiarity governing enterprise AI via ServiceNow AI Control Tower; Moveworks exposure is a plus
  • Proven ability to lead architecture of enterprise-scale ServiceNow solutions and advise CIOs on roadmap and capability adoption
  • Track record deploying Claude Code-augmented delivery at scale
  • Experience building Claude Code skill libraries and slash commands
  • Experience training customer engineering teams on agentic coding practices
  • Demonstrated ability to quantify delivery acceleration to executives

Responsibilities

  • Lead senior engineering pods embedded with clients, delivering GenAI/LLM-powered solutions.
  • Set technical direction, remove delivery blockers and stay hands-on with design, review, and debugging.
  • Translate engineering trade-offs into clear client decisions at the executive level.
  • Lead cross-functional pods of onshore and offshore engineers, managing execution and health.
  • Enforce delivery standards, sprint cadences, risk management and quality gates.
  • Coordinate multi-pod engagements ensuring reliable architecture and client experience.
  • Mentor junior engineers and guide data pipelines powering GenAI use cases.
  • Architect and oversee delivery of LLM-enabled applications and end-to-end RAG pipelines.
  • Guide prompt engineering, tool-use patterns, and human-in-the-loop controls
  • Review production-quality code and contribute to data architecture and CI/CD practices
  • Operate across hybrid onshore/offshore delivery teams and cloud environments AWS/Azure/Google

Skills

Leadership
Client-facing
GenAI/LLM
Architecture
Project management

Education

Bachelor's degree in Computer Science, Data Science or Engineering

Tools

ServiceNow ITSM
CAD
Claude/GitHub integration

Job description

Deloitte is hiring a Lead ServiceNow Forward Deployed Engineer (FDE) to lead on-site and hybrid pods delivering GenAI solutions for top clients. You will set technical direction, manage delivery health, and work hands-on on architecture, data pipelines, and production deployments.

You will engage with client executives, define success metrics, and coordinate multi-pod engagements, with travel up to 50% and a strong focus on enterprise-scale ServiceNow and GenAI capabilities.

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