Senior Fund Accounting & Client Service Lead

Citigroup Inc.; Tampa (FL); On-site; USD 93,000 - 140,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) plan

Paid time off & holidays

Job summary

Citigroup Inc. in Tampa, FL seeks a senior Fund Accounting professional to shape and execute our client service strategy across Funds products. You will collaborate with Fund Accounting operations, external clients, and internal stakeholders to provide end-to-end support and drive service excellence.

The role emphasizes NAV production expertise, risk management, and strong communication to influence senior stakeholders and manage complex client scenarios in a fast-paced environment.

Qualifications

• Minimum 7+ years in Fund Accounting or related financial services.
• Strong knowledge of end-to-end Fund Accounting and NAV production.
• Excellent written and verbal communication; ability to influence senior stakeholders.
• Ability to manage complex situations and remediate risks.
• Strong analytical skills to interpret data and identify trends.
• Experience managing competing priorities in a fast-paced environment.
• Invest One Fund Accounting experience preferred.

Responsibilities

• Exhibit deep expertise in Fund Accounting products and processes (NAV calculation, valuation, fund lifecycle events) to deliver comprehensive client support.
• Oversee proactive Fund Accounting client query management, including communication, escalation, and remediation of aged queries to ensure high client satisfaction.
• Develop and maintain strong relationships with internal stakeholders and external clients, managing client escalations and participating in key client interactions.
• Drive continuous improvement by conducting in-depth analysis, defining root causes, and implementing innovative solutions to enhance client experience.
• Ensure robust risk management and control by managing corrective action plans and conducting risk assessments in compliance with firm policies.
• Prioritize team workload, track productivity, and adapt communication styles to achieve common goals and maximize service excellence.
• Influence strategic functional decisions and collaborate with business partners to align service experience with broader business strategies.

Skills

Fund Accounting

NAV production

Communication skills

Risk management

Analytical skills

Prioritization

Tools

Invest One

Job description

Citigroup Inc. in Tampa, FL seeks a senior Fund Accounting professional to shape and execute our client service strategy across Funds products. You will collaborate with Fund Accounting operations, external clients, and internal stakeholders to provide end-to-end support and drive service excellence.

The role emphasizes NAV production expertise, risk management, and strong communication to influence senior stakeholders and manage complex client scenarios in a fast-paced environment.