Fund Accounting Client Services Lead

Citi; Tampa (FL); On-site; USD 93,000 - 140,000; Full time

Job summary

Citi in Tampa, FL is seeking an experienced Fund Accounting professional to support our client service strategy across Funds products. You will work with Fund Accounting operations partners, external clients, and internal stakeholders to deliver end-to-end service coverage and strengthen client resilience.

You will oversee NAV production, manage client inquiries, and drive process improvements while maintaining strong risk controls.

Qualifications

• 7+ years of experience in Fund Accounting or a related financial services role.
• Strong knowledge of end-to-end Fund Accounting and NAV production.
• Excellent written and verbal communication with the ability to influence senior stakeholders.
• Ability to manage complex situations and remediate risks effectively.
• Strong analytical skills with data interpretation and insight generation.
• Ability to manage competing priorities in a fast-paced, deadline-driven environment.

Responsibilities

• Exhibit deep expertise in Fund Accounting products and processes (NAV calculation, valuation, fund lifecycle) to deliver client support.
• Oversee proactive Fund Accounting client query management, escalate and remediate aged queries to ensure high client satisfaction.
• Develop and maintain strong relationships with internal stakeholders and external clients, managing escalations and interactions.
• Drive continuous improvement by analyzing root causes and implementing solutions to enhance client experience.
• Ensure robust risk management and control by managing corrective action plans and risk assessments.
• Prioritize team workload, track productivity, and adapt communication to maximize service excellence.
• Influence strategic functional decisions and collaborate with business partners to align service experience with broader strategies.

Skills

Fund Accounting

NAV production

Stakeholder communication

Risk management

Tools

Invest One Fund Accounting

Job description

Citi in Tampa, FL is seeking an experienced Fund Accounting professional to support our client service strategy across Funds products. You will work with Fund Accounting operations partners, external clients, and internal stakeholders to deliver end-to-end service coverage and strengthen client resilience.

You will oversee NAV production, manage client inquiries, and drive process improvements while maintaining strong risk controls.