Funds Service Lead Analyst

Citi; Tampa (FL); On-site; USD 93,000 - 140,000; Full time

Job summary

Citi in Tampa, FL is seeking an experienced Fund Accounting professional to support our client service strategy across Funds products. You will work with Fund Accounting operations partners, external clients, and internal stakeholders to deliver end-to-end service coverage and strengthen client resilience.

You will oversee NAV production, manage client inquiries, and drive process improvements while maintaining strong risk controls.

Qualifications

• 7+ years of experience in Fund Accounting or a related financial services role.
• Strong knowledge of end-to-end Fund Accounting and NAV production.
• Excellent written and verbal communication with the ability to influence senior stakeholders.
• Ability to manage complex situations and remediate risks effectively.
• Strong analytical skills with data interpretation and insight generation.
• Ability to manage competing priorities in a fast-paced, deadline-driven environment.

Responsibilities

• Exhibit deep expertise in Fund Accounting products and processes (NAV calculation, valuation, fund lifecycle) to deliver client support.
• Oversee proactive Fund Accounting client query management, escalate and remediate aged queries to ensure high client satisfaction.
• Develop and maintain strong relationships with internal stakeholders and external clients, managing escalations and interactions.
• Drive continuous improvement by analyzing root causes and implementing solutions to enhance client experience.
• Ensure robust risk management and control by managing corrective action plans and risk assessments.
• Prioritize team workload, track productivity, and adapt communication to maximize service excellence.
• Influence strategic functional decisions and collaborate with business partners to align service experience with broader strategies.

Skills

Fund Accounting

NAV production

Stakeholder communication

Risk management

Tools

Invest One Fund Accounting

Job description

Citi's Investor Services provides a comprehensive suite of services across over 100 markets globally, supporting significant product and client growth in local and global products including Custody, Funds & Execution Services. We are a critical partner to our clients, ensuring efficient and scalable operational services.

Team/Role Overview

We are seeking an experienced Fund Accounting, client-focused professional to play a pivotal role in shaping and executing our Client Service Strategy. This individual will collaborate closely with our Fund Accounting operations partners, external clients, and internal stakeholders. The successful candidate will provide end-to-end support coverage across all Funds products and serve as a key contact point for the client, supporting operational resilience and enhancing the client experience.

The successful candidate will bring a comprehensive understanding of multiple functional areas and how they interact to drive overall objectives. Strong communication and interpersonal skills, coupled with sound judgment and diplomacy, are essential to effectively guide, influence, and serve as a trusted internal advocate for our clients.

Key Responsibilities

• Exhibit deep expertise in Fund Accounting products and processes (NAV calculation, valuation, and fund lifecycle events) to deliver comprehensive client support
• Oversee proactive Fund Accounting client query management, including communication, escalation, and remediation of aged queries to ensure high client satisfaction.
• Develop and maintain strong relationships with internal stakeholders and external clients, managing client escalations and participating in key client interactions.
• Drive continuous improvement by conducting in-depth analysis, defining root causes, and implementing innovative solutions to enhance client experience.
• Ensure robust risk management and control by managing corrective action plans and conducting risk assessments in compliance with firm policies.
• Prioritize team workload, track productivity, and adapt communication styles to achieve common goals and maximize service excellence.
• Influence strategic functional decisions and collaborate with business partners to align service experience with broader business strategies.

Qualifications/Knowledge/Experience

• Minimum of 7+ years' experience in Fund Accounting or a related financial services role
• Strong technical knowledge of end-to-end Fund Accounting and NAV production.
• Excellent written and verbal communication skills, with the ability to influence senior stakeholders.
• Demonstrate ability to manage complex situations, identify and remediate risks effectively.
• Strong analytical skills with the ability to interpret data, identify trends, and drive actionable insights.
• Demonstrated ability to manage competing priorities and perform effectively in a fast-paced, deadline-driven environment.
• Working knowledge of Invest One Fund Accounting platform is preferred, not essential.

Job Family Group

Customer Service

Job Family

Institutional Customer Service

Time Type

Full time

Primary Location

Tampa Florida United States

Primary Location Full Time Salary Range

$93,440.00 - $140,160.00

Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date

Nov 02, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.