Funds Service Lead Analyst

Citigroup Inc.; Tampa (FL); On-site; USD 93,000 - 140,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) plan

Paid time off & holidays

Job summary

Citigroup Inc. in Tampa, FL seeks a senior Fund Accounting professional to shape and execute our client service strategy across Funds products. You will collaborate with Fund Accounting operations, external clients, and internal stakeholders to provide end-to-end support and drive service excellence.

The role emphasizes NAV production expertise, risk management, and strong communication to influence senior stakeholders and manage complex client scenarios in a fast-paced environment.

Qualifications

• Minimum 7+ years in Fund Accounting or related financial services.
• Strong knowledge of end-to-end Fund Accounting and NAV production.
• Excellent written and verbal communication; ability to influence senior stakeholders.
• Ability to manage complex situations and remediate risks.
• Strong analytical skills to interpret data and identify trends.
• Experience managing competing priorities in a fast-paced environment.
• Invest One Fund Accounting experience preferred.

Responsibilities

• Exhibit deep expertise in Fund Accounting products and processes (NAV calculation, valuation, fund lifecycle events) to deliver comprehensive client support.
• Oversee proactive Fund Accounting client query management, including communication, escalation, and remediation of aged queries to ensure high client satisfaction.
• Develop and maintain strong relationships with internal stakeholders and external clients, managing client escalations and participating in key client interactions.
• Drive continuous improvement by conducting in-depth analysis, defining root causes, and implementing innovative solutions to enhance client experience.
• Ensure robust risk management and control by managing corrective action plans and conducting risk assessments in compliance with firm policies.
• Prioritize team workload, track productivity, and adapt communication styles to achieve common goals and maximize service excellence.
• Influence strategic functional decisions and collaborate with business partners to align service experience with broader business strategies.

Skills

Fund Accounting

NAV production

Communication skills

Risk management

Analytical skills

Prioritization

Tools

Invest One

Job description

Citi's Investor Services provides a comprehensive suite of services across over 100 markets globally, supporting significant product and client growth in local and global products including Custody, Funds & Execution Services. We are a critical partner to our clients, ensuring efficient and scalable operational services.

Team/Role Overview:

We are seeking an experienced Fund Accounting, client-focused professional to play a pivotal role in shaping and executing our Client Service Strategy. This individual will collaborate closely with our Fund Accounting operations partners, external clients, and internal stakeholders. The successful candidate will provide end-to-end support coverage across all Funds products and serve as a key contact point for the client, supporting operational resilience and enhancing the client experience.

The successful candidate will bring a comprehensive understanding of multiple functional areas and how they interact to drive overall objectives. Strong communication and interpersonal skills, coupled with sound judgment and diplomacy, are essential to effectively guide, influence, and serve as a trusted internal advocate for our clients.

Key Responsibilities:

• Exhibit deep expertise in Fund Accounting products and processes (NAV calculation, valuation, and fund lifecycle events) to deliver comprehensive client support
• Oversee proactive Fund Accounting client query management, including communication, escalation, and remediation of aged queries to ensure high client satisfaction.
• Develop and maintain strong relationships with internal stakeholders and external clients, managing client escalations and participating in key client interactions.
• Drive continuous improvement by conducting in-depth analysis, defining root causes, and implementing innovative solutions to enhance client experience.
• Ensure robust risk management and control by managing corrective action plans and conducting risk assessments in compliance with firm policies.
• Prioritize team workload, track productivity, and adapt communication styles to achieve common goals and maximize service excellence.
• Influence strategic functional decisions and collaborate with business partners to align service experience with broader business strategies.

Qualifications/Knowledge/Experience:

• Minimum of 7+ years' experience in Fund Accounting or a related financial services role
• Strong technical knowledge of end-to-end Fund Accounting and NAV production.
• Excellent written and verbal communication skills, with the ability to influence senior stakeholders.
• Demonstrate ability to manage complex situations, identify and remediate risks effectively.
• Strong analytical skills with the ability to interpret data, identify trends, and drive actionable insights.
• Demonstrated ability to manage competing priorities and perform effectively in a fast-paced, deadline-driven environment.
• Working knowledge of Invest One Fund Accounting platform is preferred, not essential.

Job Family Group:

Customer Service

Job Family:

Institutional Customer Service

Time Type:

Full time

Primary Location:

Tampa Florida United States

Primary Location Full Time Salary Range:

$93,440.00 - $140,160.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills:

Please see the requirements listed above.

Other Relevant Skills:

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Nov 02, 2026

Automated Processing and AI:

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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