Senior Fulfillment Operations Leader

Doist; Gilbert (AZ); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Competitive salary & equity

Unlimited PTO & holidays

Comprehensive health benefits

401k with match

Offsite team retreats

Job summary

Hims & Hers is seeking a Senior Operations Manager in Gilbert, AZ to lead warehouse inbound and inventory operations, prescription fulfillment, and cross-functional teams. The role reports to the Director of Operations and focuses on safety, efficiency, and HIPAA-compliant processes.

The ideal candidate has 10+ years in fulfillment/warehouse leadership, with Six Sigma/Lean background and experience managing hazardous and non-hazardous pharmaceuticals.

Qualifications

• Bachelor's Degree preferred for leadership roles in operations.
• 10+ years in fulfillment, warehouse, or distribution environments.
• 10+ years in supervisory/management roles with process improvements.
• 10+ years of OSHA safety experience.

Responsibilities

• Oversee all warehouse inbound and inventory operations.
• Lead dispense and fulfillment of hazardous and non-hazardous prescriptions.
• Manage prescription turnaround times to meet standards and patient needs.
• Ensure on-site SOX compliance related to inventory control and cycle counts.
• Ensure accurate shipping and HIPAA-compliant handling of patient data.
• Collaborate with Pharmacy Leadership to improve overall efficiency.
• Provide cross-functional leadership with Program Managers and ICQA.
• Develop and deliver KPIs to meet capacity and demand.
• Perform additional duties and projects as assigned.

Skills

Leadership

Warehouse operations

Inventory control

SOX compliance

HIPAA compliance

Project management

Education

Bachelor's Degree

Master's Degree

Tools

Six Sigma

Lean Principles

ERP systems

Job description

Hims & Hers is seeking a Senior Operations Manager in Gilbert, AZ to lead warehouse inbound and inventory operations, prescription fulfillment, and cross-functional teams. The role reports to the Director of Operations and focuses on safety, efficiency, and HIPAA-compliant processes.

The ideal candidate has 10+ years in fulfillment/warehouse leadership, with Six Sigma/Lean background and experience managing hazardous and non-hazardous pharmaceuticals.