Senior FSOP Customer Service Leader

Coca-Cola; Georgia; On-site; USD 120,000 - 180,000; Full time

Job summary

The Senior Manager, FSOP Customer Service at Coca-Cola leads a team of Customer Service professionals within NAOU Customer Operations and acts as the primary customer-facing liaison with the Foodservice Distribution Network. You will own order questions, changes, and fulfillment updates across all CCNA packages, providing clear, proactive communication.

You’ll hire, train, coach, and manage budgets; establish performance goals; and use Salesforce dashboards to monitor results.

Qualifications

• Bachelor's degree required.
• 5+ years in Customer Service, Supply Chain, or Warehouse Operations.
• Intermediate Office skills: Excel, Access, PowerPoint, Power BI.
• Willing to experiment with Automation and AI capabilities.
• Experience with SAP (P08, P40, BW, IC, R/3), OTM.
• Experience with Salesforce (Thirsty).
• Knowledge of Order to Cash Life Cycle.
• Advanced understanding of Customer Service.
• Basic fundamentals of Supply Chain Management.
• Solid communication skills.

Responsibilities

• Manage and ensure CS Associates meet service SLAs.
• Drive the execution of projects from inception to completion.
• Register and train Customers on myCoke website.
• Onboarding new customers.
• Expedite Orders.
• Customer Order Change Request.
• Transportation Issues / Plant Cuts / General Product Information.
• Over, short, and damaged process.
• Process Order Changes Based on Delivery Block Reports.
• Duplicate, missing, or incorrect orders.
• System support for warehouse.

Skills

Customer Service Leadership

Foodservice Distribution Expertise

Order-to-Cash Lifecycle Management

System & Technology Proficiency

Data & Reporting Analysis

Automation & Digital Enablement

Operational & Process Improvement

Cross-Functional Collaboration

Communication & Relationship

Strategic & Analytical Mindset

Education

Bachelor's degree

Tools

SAP

Salesforce

OTM

Power BI

Excel

Job description

The Senior Manager, FSOP Customer Service at Coca-Cola leads a team of Customer Service professionals within NAOU Customer Operations and acts as the primary customer-facing liaison with the Foodservice Distribution Network. You will own order questions, changes, and fulfillment updates across all CCNA packages, providing clear, proactive communication.

You’ll hire, train, coach, and manage budgets; establish performance goals; and use Salesforce dashboards to monitor results.