Lead Bottler Network Customer Service Excellence

Coca-Cola; Georgia; On-site; USD 120,000 - 180,000; Full time

Job summary

The Senior Manager, Bottler Network Customer Service at Coca-Cola NAOU leads a team of Customer Service professionals, acting as the main customer-facing liaison between Coca-Cola North America and the bottler network. Responsibilities include hiring, coaching, budget oversight, and using Salesforce dashboards to monitor performance and trends.

The role emphasizes proactive communication about orders, delays, and fulfillment, while guiding cross-functional collaboration with Supply Chain, Sales,

Qualifications

• Bachelor's degree required.
• 5+ years in Customer Service, Supply Chain, or Warehouse Operations.
• Advanced knowledge of SAP (P08, P40, BW, IC, R/3), OTM, and Salesforce (Thirsty).
• Strong Excel, Power BI, and data reporting skills.
• Excellent communication and leadership capabilities.

Responsibilities

• Lead and develop CS Associates to meet SLAs and drive service improvements.
• Partner with NAOU stakeholders and bottlers to ensure seamless order execution.
• Monitor trends with dashboards and quality reports to improve customer experience.
• Oversee onboarding of new customers and system training (myCoke).
• Drive automation initiatives and evaluate AI-enabled capabilities.
• Manage budgeting, staffing, and performance of the customer service function.

Skills

Customer Service Leadership

Bottler Network Collaboration

End-to-End Order Management

System Proficiency

Data Analysis

Continuous Improvement

Cross-Functional Coordination

Communication & Relationship

Decision Making

Budgeting & Oversight

Education

Bachelor's degree

Tools

SAP

OTM

Salesforce (Thirsty)

Job description

The Senior Manager, Bottler Network Customer Service at Coca-Cola NAOU leads a team of Customer Service professionals, acting as the main customer-facing liaison between Coca-Cola North America and the bottler network. Responsibilities include hiring, coaching, budget oversight, and using Salesforce dashboards to monitor performance and trends.

The role emphasizes proactive communication about orders, delays, and fulfillment, while guiding cross-functional collaboration with Supply Chain, Sales,