Bottler Network Customer Service Leader (Senior Manager)

The Coca-Cola Company; Atlanta (GA); Hybrid; USD 116,000 - 142,000; Full time

Job summary

The Coca-Cola Company is seeking a Senior Manager, Bottler Network Customer Service to lead a team of customer service professionals within NAOU Customer Operations.

This role serves as the primary customer-facing facilitator between Coca-Cola North America and the North American Bottler Network, ensuring a single point of contact for order questions, changes, and fulfillment updates across all CCNA packages.

Qualifications

• Bachelor’s degree is required.
• 5 or more years of experience in Customer Service, Supply Chain, or Warehouse Operations.
• Intermediate Microsoft Office applications skills required (Excel, Access, PowerPoint, Power BI).
• Willingness to experiment and iterate with Automation and emerging AI capabilities.
• Experience with SAP (P08, P40, BW, IC, R/3), OTM.
• Experience with Salesforce (Thirsty).
• Knowledge of the Order to Cash Life Cycle.
• Advanced understanding of Customer Service.
• Basic fundamentals of Supply Chain Management.
• Strong communication skills.

Responsibilities

• Manage CS Associates to meet service SLAs.
• Drive the execution of projects from inception to completion.
• Register and train Customers on the myCoke website.
• Onboard new customers.
• Expedite Orders.
• Handle Customer Order Change Requests and related issues.
• Address Transportation Issues, Plant Cuts, and general product information.
• Over, short, and damaged process management.
• Process Order Changes Based on Delivery Block Reports.
• Assist system support for warehouse operations.

Job description

The Coca-Cola Company is seeking a Senior Manager, Bottler Network Customer Service to lead a team of customer service professionals within NAOU Customer Operations.

This role serves as the primary customer-facing facilitator between Coca-Cola North America and the North American Bottler Network, ensuring a single point of contact for order questions, changes, and fulfillment updates across all CCNA packages.