Strategic Lead, Bottler Network Customer Service

Bodyarmor; Atlanta (GA); Hybrid; USD 116,000 - 142,000; Full time

Job summary

The Coca-Cola Company in Atlanta, GA is seeking a Senior Manager to lead the Bottler Network Customer Service. You will guide a team to deliver proactive, accurate order updates and exceptional service across all CCNA packages, partnering with NAOU and sales to resolve issues.

This role requires 5+ years in CS/SC or warehouse ops, SAP/Salesforce/OTM experience, and a drive to optimize processes with analytics and automation. Strong communication and budgeting skills are essential.

Qualifications

• Bachelor’s degree required.
• 5+ years in Customer Service, Supply Chain or Warehouse Ops.
• Proficient MS Office; Excel/Power BI experience a must.
• Willing to experiment with Automation and AI.
• Experience with SAP, OTM, Salesforce (Thirsty) and Order to Cash lifecycle.
• Strong customer service knowledge and SCM fundamentals.

Responsibilities

• Lead CS associates to meet service SLAs and KPIs.
• Drive end-to-end projects from inception to completion.
• Onboard new customers and register on myCoke portal.
• Expedite orders and manage order changes.
• Address transportation issues, plant cuts, and product data.
• Over, short, and damaged processes; system support for warehouse.

Skills

Leadership

Collaboration

Order Management

Data Analysis

Communication

Decision Making

Budgeting

Cross-functional

Education

Bachelor's degree

Tools

SAP

Salesforce

OTM

Power BI

Excel

Job description

The Coca-Cola Company in Atlanta, GA is seeking a Senior Manager to lead the Bottler Network Customer Service. You will guide a team to deliver proactive, accurate order updates and exceptional service across all CCNA packages, partnering with NAOU and sales to resolve issues.

This role requires 5+ years in CS/SC or warehouse ops, SAP/Salesforce/OTM experience, and a drive to optimize processes with analytics and automation. Strong communication and budgeting skills are essential.