FSOP Customer Service Senior Manager - Ops & Strategy

Coca-Cola Co; Atlanta (GA); Hybrid; USD 116,000 - 142,000; Full time

Job summary

The Coca-Cola Company in Atlanta seeks a Senior Manager, FSOP Customer Service to lead a high-performing team providing end-to-end order support for Foodservice Distribution. You will own customer communications, order changes, and fulfillment updates while guiding process improvements and KPI tracking.

You will leverage SAP, Salesforce, and Power BI to monitor performance, drive improvements, and collaborate with Sales, Supply Chain, and Operations to enhance customer satisfaction and delivery

Qualifications

• Bachelor’s degree required.
• 5+ years of experience in Customer Service, Supply Chain, or Warehouse Operations.
• Intermediate Microsoft Office applications skills required (Excel, Access, PowerPoint, Power BI).
• Willingness to experiment and iterate with Automation and emerging AI capabilities.
• Experience with SAP (P08, P40, BW, IC, R/3), OTM.
• Experience with Salesforce (Thirsty).
• Knowledge of the Order to Cash Life Cycle.
• Advanced understanding of Customer Service.
• Basic fundamentals of Supply Chain Management.
• Solid communication skills.

Responsibilities

• Lead FSOP customer service operations with a focus on reliability and efficiency.
• Drive project execution from inception to completion.
• Onboard and train new customers on myCoke website.
• Manage orders, changes, and transportation issues.
• Monitor service SLAs and KPIs through dashboards and reports.
• Collaborate with Sales, Supply Chain, Logistics, and Operations to align priorities.

Skills

Customer Service Leadership

FSOP Knowledge

Order-to-Cash Lifecycle

Data & Reporting

Automation & AI

Cross-Functional Collaboration

Communication

Strategic & Analytical Mindset

Education

Bachelor’s degree

Tools

SAP

Salesforce

OTM

WMS

Excel

Power BI

Job description

The Coca-Cola Company in Atlanta seeks a Senior Manager, FSOP Customer Service to lead a high-performing team providing end-to-end order support for Foodservice Distribution. You will own customer communications, order changes, and fulfillment updates while guiding process improvements and KPI tracking.

You will leverage SAP, Salesforce, and Power BI to monitor performance, drive improvements, and collaborate with Sales, Supply Chain, and Operations to enhance customer satisfaction and delivery