FSOP Customer Service Leader - Order-to-Cash & Ops Excellence

The Coca-Cola Company; Atlanta (GA); Hybrid; USD 116,000 - 142,000; Full time

Benefits offered by this job

Annual incentive program

Medical and benefits package

Job summary

The Coca-Cola Company seeks a Senior Manager, FSOP Customer Service in Atlanta to lead a high‑performing FSOP CS team within NAOU Customer Operations. You will drive order‑to‑cash processes, ensure timely updates to customers, and partner with Sales and Supply Chain to improve service delivery.

The role emphasizes onboarding new customers, expediting orders, and leveraging SAP, Salesforce and Power BI dashboards to monitor KPIs and drive continuous improvement across the network.

Qualifications

• Bachelor’s degree required.
• 5+ years in Customer Service, Supply Chain or Warehouse Ops.
• MS Office skills: Excel, Access, PowerPoint.
• Willingness to experiment with automation and AI.
• Experience with SAP (P08, P40, BW, IC, R/3) and OTM.
• Experience with Salesforce (Thirsty).
• Knowledge of Order to Cash lifecycle.
• Strong communication skills and SCM fundamentals.

Responsibilities

• Lead FSOP customer service operations and meet SLAs.
• Drive projects from inception to completion.
• Register and train Customers on myCoke and onboarding.
• Oversee order changes, expediting, and issue resolution.
• Monitor service metrics via dashboards and reports.
• Collaborate with Sales, Supply Chain, Logistics, and Operations.

Skills

Customer Service Leadership

FSOP expertise

Order-to-Cash lifecycle

Cross-Functional Collaboration

Strategic & Analytical Mindset

Data & Reporting Analysis

Communication & Relationship Mgmt

Automation & Digital Enablement

Operational & Process Improvement

Distribution & FSOP Expertise

Education

Bachelor’s degree

Tools

SAP

OTM

Salesforce

Power BI

Excel

BW

IC

R/3

Job description

The Coca-Cola Company seeks a Senior Manager, FSOP Customer Service in Atlanta to lead a high‑performing FSOP CS team within NAOU Customer Operations. You will drive order‑to‑cash processes, ensure timely updates to customers, and partner with Sales and Supply Chain to improve service delivery.

The role emphasizes onboarding new customers, expediting orders, and leveraging SAP, Salesforce and Power BI dashboards to monitor KPIs and drive continuous improvement across the network.