Senior Manager - Bottler Network Customer Service

0101 Coca-Cola North America; Atlanta (GA); On-site; USD 116,000 - 142,000; Full time

Job summary

The Coca-Cola Company is seeking a Senior Manager, Bottler Network Customer Service to lead a high-impact customer service team within NAOU Customer Operations. You will partner with the bottler network to deliver timely, proactive order updates, recognize trends, and drive continuous improvement in service delivery across all packages.

You will hire, train, coach, and manage budgets while using dashboards to monitor performance and ensure SLA adherence, accuracy of communication, and strong

Qualifications

• Bachelor’s degree required.
• 5+ years of experience in Customer Service, Supply Chain, or Warehouse Operations.
• Intermediate Microsoft Office applications skills (Excel, Access, PowerPoint, Power BI).
• Willingness to experiment and iterate with Automation and emerging AI capabilities.
• Experience with SAP (P08, P40, BW, IC, R/3), OTM.
• Experience with Salesforce (Thirsty).
• Knowledge of the Order to Cash Life Cycle.
• Advanced understanding of Customer Service.
• Basic fundamentals of Supply Chain Management.
• Solid communication skills.

Responsibilities

• Manage CS Associates to meet service SLAs
• Drive projects from inception to completion
• Register and train customers on myCoke website
• Onboard new customers
• Expedite orders
• Process order changes and transportation issues
• Address over, short, damaged goods
• Process order changes from delivery reports
• Handle duplicates or missing/incorrect orders
• Provide system support for warehouse

Skills

Customer Service Leadership

Bottler Network Collaboration

End-to-End Order Management

SAP

Salesforce

OTM

Data Analysis & Reporting

Automation & AI experimentation

Cross-Functional Coordination

Communication & Relationship Mgmt

Decision Making & Prioritization

Budgeting & Performance Oversight

Education

Bachelor’s degree

Tools

Excel

Power BI

PowerPoint

Access

SAP

OTM

Salesforce (Thirsty)

Job description

The Coca-Cola Company is seeking a Senior Manager, Bottler Network Customer Service to lead a high-impact customer service team within NAOU Customer Operations. You will partner with the bottler network to deliver timely, proactive order updates, recognize trends, and drive continuous improvement in service delivery across all packages.

You will hire, train, coach, and manage budgets while using dashboards to monitor performance and ensure SLA adherence, accuracy of communication, and strong