Courtyard Manhattan Central Park - Assistant Director Front Office

Aimbridge Hospitality; New York (NY); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality's Courtyard Manhattan Central Park seeks an Assistant Director of Front Office to lead the front desk operations, guest service standards, and revenue-focused initiatives at a modern Midtown property.

The role requires a Bachelor’s in Business or Hospitality, 3+ years of 500+ room hotel management, and OnQ PMS familiarity. You’ll coach staff, monitor performance, and drive guest satisfaction.

Qualifications

• Bachelor’s degree in Business or Hospitality Management with 3 years of Front Desk management in a 500+ room hotel preferred.
• Experience with OnQ PMS certification is preferred.
• 500+ room hotel experience and/or previous management level experience preferred.

Responsibilities

• Direct and administer Front Office operations including guest service, check-in/check-out, room inventory, and pricing.
• Develop associate performance: supervision, scheduling, evaluations, recognition.
• Monitor service trends, address issues, drive improvements.
• Initiate marketing and upselling to maximize occupancy and revenue.
• Ensure knowledge of hotel products, services, policies, and local events.

Skills

Front Desk management

Guest services leadership

Budgeting/forecasting

Education

Bachelor’s degree in Business or Hospitality Management

Associate’s degree with 1 year of Guest Services management experience

Tools

OnQ PMS

Job description

Courtyard Manhattan Central Park - Assistant Director Front Office Aimbridge Hospitality

Address 1717 Broadway, New York, NY, 10019, US

Compensation $75,000.00/year

Schedule Full time

Job Type Regular

Description

As the Assistant Director of Front Office, you would be responsible for directing and administering of allFront Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest Loyalty Manager. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities.

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

QUALIFICATIONS:

• Bachelor’s degree in Business or Hospitality Management with at least 3 years of progressiveFront Desk management experience in a 500+ room hotel with meeting space is preferred, or an applicable Associate’s degree with at least 1 year of Guest Services management experience is required.
• Specific brand experience/OnQ (PMS – property management) Certification (as defined by property), 500+ room experience, and/or previousmanagement level experience preferred.

JOB RESPONSIBILITIES:

• Assists with directing and administeringallFront Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, brand marketing initiatives developed by the revenue team, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitors and develops associate performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitors and assesses service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Initiates and implement marketing and up‑selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Implements and monitors all corporate marketing programs
• Ensures associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Runs and completes daily reports, analyze data and make decisions based on data
• Resolves guest issues and concerns to guest satisfaction
• Recruits, interviews and trains associates
• Participates in the Property Manager on Duty program.
• Is certified to respond to emergencies, including but not limited to the operation of the Fire Panel, communication with emergency personnel such as Police and Fire Department.
• Completes tasks or projects as assigned or as required.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offeringDaily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Make your stay memorable at Courtyard New York Manhattan/Central Park, where sculpture and art can be found throughout. Our modern hotel near Central Park offers everything you need during travel. Recharge in our stylish NYC hotel rooms with free Wi-Fi, plush Marriott bedding, and stunning views of Manhattan. Satisfy your appetite at nosh!, our onsite restaurant and bar serving healthy breakfast anddinner options, Starbucks® coffee, and evening cocktails. Maintain your active lifestyle at our 24-hour fitness center with Peloton bikes or enjoy outdoor activities nearby our hotel at Central Park and take a scenic stroll through Times Square. Enjoy easy access to iconic NYC attractions like Broadway, Times Square, Rockefeller Center, and the Shops at Columbus Circle during your stay. Our Midtown event venues and premier location make our hotel an excellent choice for upcoming meetings or special occasions. Whatever brings you to New York City, you’re sure to enjoy your stay at Courtyard New York Central Park. At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!