Senior Front Office Assistant - Patient Concierge

Brookwood Baptist Health; Birmingham (AL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403(b) Retirement Savings Plan

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off

Life Insurance

Parental Leave

Job summary

Brookwood Baptist Health is seeking a Senior Front Office Assistant to join a busy medical office in Birmingham. You will welcome patients, manage scheduling, and handle daily administrative tasks with a focus on accuracy and service.

Responsibilities include handling phone calls, referrals, authorizations, and maintaining a clean, organized workspace while supporting a collaborative team. This role offers benefits starting day one and opportunities for growth.

Qualifications

• 1+ years of experience in a medical office environment.
• High school diploma or equivalent.
• ICD & CPT coding experience is a plus.

Responsibilities

• Provide exceptional customer service to patients, visitors, and clinical staff.
• Perform routine scheduling and administrative functions.
• Manage multiple tasks such as answering phones, filing, and processing documentation.
• Complete charge entry and cash handling accurately.
• Serve as a liaison between patients, physicians, and insurance companies (including referrals and authorizations).
• Support quality assurance activities and help maintain a clean, organized office environment.

Skills

Medical office experience

ICD CPT coding (plus)

Customer service

Education

High school diploma

Job description

Brookwood Baptist Health is seeking a Senior Front Office Assistant to join a busy medical office in Birmingham. You will welcome patients, manage scheduling, and handle daily administrative tasks with a focus on accuracy and service.

Responsibilities include handling phone calls, referrals, authorizations, and maintaining a clean, organized workspace while supporting a collaborative team. This role offers benefits starting day one and opportunities for growth.