Front Office Assistant GI Clinic — Patient Scheduling

Orlando Health, Inc.; Wesley Chapel (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Orlando Health, Inc. is seeking a Front Office Assistant for the GI department to support ambulatory office operations in Tampa and Watergrass. You will handle patient registration, schedule appointments, manage telephone coverage, and assist with patient referrals under supervision of practice managers.

The role emphasizes accuracy, courteous patient interactions, and adherence to clinic policies. A high school diploma and at least six months of clerical or customer service experience are

Qualifications

• Six (6) months experience in a clerical office, or general business, and/or customer service setting
• High School graduate or equivalent

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Skills

Patient registration

Appointment scheduling

Phone etiquette

Data entry

Customer service

Education

High School diploma

Job description

Orlando Health, Inc. is seeking a Front Office Assistant for the GI department to support ambulatory office operations in Tampa and Watergrass. You will handle patient registration, schedule appointments, manage telephone coverage, and assist with patient referrals under supervision of practice managers.

The role emphasizes accuracy, courteous patient interactions, and adherence to clinic policies. A high school diploma and at least six months of clerical or customer service experience are