Senior Front-of-House Manager — Training & Growth

P.F. Chang's; Durham (NC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid time off

Quarterly bonuses

Management training program

Referral bonuses

Exclusive discounts

Holiday closures

Lucky Cat Fund assistance

Job summary

P.F. Chang's in Durham, NC is hiring immediately for a Senior Restaurant Manager focused on front-of-house operations, guest service, and team leadership.

The role supervises training, scheduling, safety compliance, and cost controls, and inventory while delivering a welcoming, high-volume dining experience. Must be able to stand and move for long shifts, mentor a diverse team, and resolve guest concerns with professionalism.

Qualifications

• 3+ years of experience in restaurant management.

Responsibilities

• Supervises and facilitates training of all Hospitality Team Members
• Must be able to articulate clearly to Team Members, other members of Management, and our Guests
• Develops schedules for all Hospitality Team members
• Holds pre-shift meetings to provide daily focus and continuous direction for staff
• Holds front of house staff accountable for dress code standards
• Accountable for following and executing all state safety and sanitation guidelines
• Supports the execution of inventory
• Manages controllable expenses for their area of responsibility
• Ensure all side work is appropriately assigned and completed
• Manages check-outs for all Hospitality staff
• Ensures a clean and safe environment for all Team Members and Guests
• Handles Guest Service issues professionally and with compassion
• Lives the Message in all aspects of the position and inspires others to do the same
• Must be able to stand and walk for periods of eight to ten hours in length each shift
• Must be able to reach, bend, balance and transport various objects weighing up to 30 lbs repeatedly during a shift. At times it might be necessary to lift up to 50 lbs
• S/he must be able to operate kitchen equipment including a wok, mixer, slicer, buffalo chopper as well as have the ability to use knives appropriately and maintain their integrity

Skills

3+ years restaurant management

Job description

P.F. Chang's in Durham, NC is hiring immediately for a Senior Restaurant Manager focused on front-of-house operations, guest service, and team leadership.

The role supervises training, scheduling, safety compliance, and cost controls, and inventory while delivering a welcoming, high-volume dining experience. Must be able to stand and move for long shifts, mentor a diverse team, and resolve guest concerns with professionalism.