Senior Front Desk & Hospitality Manager

calalumniassociation; Berkeley (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

The Cal Alumni Association (CAA) is seeking a Senior Manager, Front Desk Operations at Alumni House, UC Berkeley Campus to lead elite hospitality and front-of-house operations. You will partner with UC Berkeley administrators to elevate visitor experiences for alums, donors, and guests.

Responsibilities include designing SOPs, delivering comprehensive training, managing budgets, and coordinating with engagement teams for high-impact events and programs.

Qualifications

• Bachelor's degree required or equivalent.
• Experience in hospitality, front-desk operations, or service leadership preferred.
• Strong leadership and communication skills across diverse teams.
• Experience with SOPs and process improvement is a plus.

Responsibilities

• Design and implement an elite front-of-house hospitality program.
• Develop, update, and enforce SOPs for front desk operations.
• Coordinate with UC Berkeley administrators and engagement teams on events.
• Lead onboarding and ongoing training for staff, contractors, and student workers.
• Oversee budgets for front desk supplies, equipment, and signage.

Skills

Leadership

Hospitality

SOP development

Cross-functional collaboration

Budget management

Education

Bachelor's degree

Job description

The Cal Alumni Association (CAA) is seeking a Senior Manager, Front Desk Operations at Alumni House, UC Berkeley Campus to lead elite hospitality and front-of-house operations. You will partner with UC Berkeley administrators to elevate visitor experiences for alums, donors, and guests.

Responsibilities include designing SOPs, delivering comprehensive training, managing budgets, and coordinating with engagement teams for high-impact events and programs.