Guest Experience & Membership Coordinator

University Of Virginia Alumni Association; Charlottesville (VA); On-site; USD 28,000 - 33,000; Full time

Job summary

The Front Desk Associate position at University Of Virginia Alumni Association welcomes alumni, visitors and staff with a warm, professional hospitality-forward experience as they enter Aggarwal Hall. The role also provides flexible administrative support across teams and essential front desk operations.

Based in Charlottesville, VA, this full-time, non-exempt role includes membership processing, guest services, and coordination with the Hospitality & Experiences team.

Qualifications

• High school diploma or GED required.
• 1+ year of experience in a customer service, hospitality, administrative, or office setting.
• Experience in higher education or nonprofit environments preferred.
• Familiarity with UVA and the Charlottesville community is a plus.
• Proficient with MS Office Suite; database or CRM experience a plus.

Responsibilities

• Greet guests and serve as the welcoming face of the Alumni Association.
• Handle incoming calls and emails, triaging inquiries to the appropriate team.
• Process membership payments and maintain a tidy, welcoming front desk area.
• Support space reservations, deliveries, mailings, and general office tasks.

Skills

Customer service

Hospitality

Administrative support

MS Office

Communication

Education

High school diploma or GED

Tools

MS Office Suite

CRM experience

Job description

The Front Desk Associate position at University Of Virginia Alumni Association welcomes alumni, visitors and staff with a warm, professional hospitality-forward experience as they enter Aggarwal Hall. The role also provides flexible administrative support across teams and essential front desk operations.

Based in Charlottesville, VA, this full-time, non-exempt role includes membership processing, guest services, and coordination with the Hospitality & Experiences team.