Hospitality Operations Lead – Front Desk & Training

Cal Alumni Association; Berkeley (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

Cal Alumni Association in Berkeley seeks a Senior Manager, Front Desk Operations to lead front-of-house services and hospitality training across staff, contractors, and student workers. You will design SOPs, oversee budgets, and partner with UC Berkeley administrators to deliver elite visitor experiences.

Reporting to the Senior Director of Facilities Operations, you will drive onboarding, performance coaching, and crisis management readiness while aligning with Engagement teams for events and

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum 5 years of progressive front-of-house or luxury guest services experience in a complex setting.
• Experience authoring and delivering a hospitality training program across diverse staff.

Responsibilities

• Design and deliver a standardized hospitality training framework for staff, contractors, and student workers.
• Develop and maintain SOPs for front desk operations and guest services.
• Lead onboarding and coaching programs; manage front desk staffing and shift coverage.

Skills

Communication skills

Crisis management

Procedural writing

Budgeting

Education

Bachelor's degree

Job description

Cal Alumni Association in Berkeley seeks a Senior Manager, Front Desk Operations to lead front-of-house services and hospitality training across staff, contractors, and student workers. You will design SOPs, oversee budgets, and partner with UC Berkeley administrators to deliver elite visitor experiences.

Reporting to the Senior Director of Facilities Operations, you will drive onboarding, performance coaching, and crisis management readiness while aligning with Engagement teams for events and