Elite Front Desk Operations & Hospitality Leader

Cal Alumni Association | UC Berkeley; Berkeley (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

The Cal Alumni Association (CAA) seeks a Senior Manager, Front Desk Operations to lead elite front-of-house hospitality and drive training excellence at the Alumni House, UC Berkeley campus.

Reporting to the Senior Director of Facilities Operations, this role designs SOPs, manages budgets, and partners with UC Berkeley administrators to deliver exceptional visitor experiences for alums, donors, and campus guests.

Qualifications

• Bachelor's degree or equivalent in operations or related field.
• 5+ years leading front-of-house operations in university or corporate setting.
• Experience authoring and delivering hospitality training programs for a multi-tier staff.

Responsibilities

• Develop and implement a standardized hospitality program for front-of-house.
• Create onboarding and training curriculum for staff, contractors, and student workers.
• Lead SOP engineering and emergency communication planning.
• Manage front desk scheduling, budgets, and supply workflows.
• Coordinate cross-functional engagement with UC Berkeley and campus teams.

Skills

Procedural writing

Communication

Crisis management

Budgeting

Education

Bachelor's degree

Job description

The Cal Alumni Association (CAA) seeks a Senior Manager, Front Desk Operations to lead elite front-of-house hospitality and drive training excellence at the Alumni House, UC Berkeley campus.

Reporting to the Senior Director of Facilities Operations, this role designs SOPs, manages budgets, and partners with UC Berkeley administrators to deliver exceptional visitor experiences for alums, donors, and campus guests.