Senior Freight Dispatch Lead: Fleet Scheduling & Mentorship

The Kenan Advantage Group; Toledo (OH); On-site; USD 52,000 - 78,000; Full time

Job summary

The Kenan Advantage Group in Toledo, OH is seeking a dispatch specialist to execute daily freight movement within an assigned area. The role focuses on coordinating schedules, guiding drivers, and maintaining high service levels.

You will manage daily driver plans, interact with customers and suppliers, and mentor dispatch staff to ensure efficient logistics and timely deliveries. Strong communication and conflict-resolution skills are essential.

Qualifications

• High school diploma or equivalent; Bachelor degree preferred.
• 5 years of dispatching experience.
• Excellent conflict resolution and communication skills.

Responsibilities

• Assess customer needs and timing of deliveries
• Manage daily delivery schedule for drivers
• Lead and mentor dispatching staff
• Plan deliveries to inventory-managed retail gas outlets
• Receive orders from suppliers, gas station dealers, and renewable fuels distributors
• Provide frontline customer service for existing accounts
• Answer all incoming phone calls promptly and courteously
• Monitor e-mail for incoming orders, inventory updates, and communication between team members
• Monitor web portals for station inventories
• Solicit freight from customers
• Create loads in dispatch system
• Divide dispatch responsibilities with other team members
• Enter incidents into KITS (incident reporting system)

Skills

Dispatching experience

Conflict resolution

Communication skills

Interpersonal skills

Education

High school diploma or equivalent

Bachelor degree preferred

Job description

The Kenan Advantage Group in Toledo, OH is seeking a dispatch specialist to execute daily freight movement within an assigned area. The role focuses on coordinating schedules, guiding drivers, and maintaining high service levels.

You will manage daily driver plans, interact with customers and suppliers, and mentor dispatch staff to ensure efficient logistics and timely deliveries. Strong communication and conflict-resolution skills are essential.