Senior Customer Service & Freight Coordination Specialist

Schneider National; South Portland (ME); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company-paid life insurance

401(k) savings plan with company match

Paid time off and paid holidays

Incentive pay program

Job summary

Schneider National is seeking a Senior Customer Service Representative in Portland, ME. The role will process and monitor customer orders, manage relationships, coordinate freight solicitation, and negotiate market rates.

The Senior CSR will monitor freight, identify issues, analyze service trends, collaborate with teams, and maintain customer relationships to ensure high service levels.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service experience preferred.
• Ability to manage multiple priorities.
• Strong written and oral communication skills.

Responsibilities

• Monitor customer freight and proactively identify issues to improve efficiency.
• Recommend adjustments as freight volumes fluctuate.
• Use reports, dashboards, and technology to analyze service issues and trends to determine solutions.
• Collaborate with leaders, teams, and customers.
• Maintain and develop customer relationships.

Skills

Customer service experience

Multitasking

Written & verbal communication

Education

High school diploma or GED

Job description

Schneider National is seeking a Senior Customer Service Representative in Portland, ME. The role will process and monitor customer orders, manage relationships, coordinate freight solicitation, and negotiate market rates.

The Senior CSR will monitor freight, identify issues, analyze service trends, collaborate with teams, and maintain customer relationships to ensure high service levels.