Senior Freight Claims Lead: Resolve & Recover

Saia; Houma (LA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Career growth opportunities

Competitive benefits

Job summary

Saia is seeking an experienced Freight Claims Investigator to manage and resolve claims up to $5,000, working with internal teams and partners to process claims accurately and promptly.

Responsibilities include reviewing records, coordinating documentation, subrogation efforts, salvage negotiations, and ensuring audit-ready claim documentation. Strong contract interpretation and MS Office skills are required.

Qualifications

• 3+ years of freight claims or OS&D investigations experience.
• Strong analytical skills to interpret contracts and liability.
• Proficiency with Microsoft Office applications.
• Experience with transportation systems (AS400 or similar TMS) is a plus.

Responsibilities

• Investigates freight claims by reviewing records and evidence to determine liability.
• Coordinates with cross-functional teams to gather documentation and resolve discrepancies.
• Manages subrogation and recovery efforts with carriers and insurers.
• Facilitates salvage negotiations on minor damage claims to mitigate losses.
• Applies contracts and liability guidelines to process claims within authority limits.
• Documents claims accurately for audits and allocates paid amounts to terminals.
• Prioritizes Full Value Coverage (FVC) claims to meet service commitments.
• Supports junior team members with guidance on claim intake and processes.

Skills

Freight claims

OS&D investigations

MS Office

Education

High school diploma or GED

Tools

AS400

Job description

Saia is seeking an experienced Freight Claims Investigator to manage and resolve claims up to $5,000, working with internal teams and partners to process claims accurately and promptly.

Responsibilities include reviewing records, coordinating documentation, subrogation efforts, salvage negotiations, and ensuring audit-ready claim documentation. Strong contract interpretation and MS Office skills are required.