Freight Claims Specialist

Saia Inc.; Houma (LA); On-site; USD 27,000 - 31,000; Full time

Job summary

Saia Inc. is seeking a Claims Processing Assistant to support intake, validation, and processing of freight claims up to $1,000. You’ll manage claim communications and prepare documentation for investigation in line with company policies.

The role emphasizes triaging inquiries, logging documents, and coordinating with internal teams and vendors to ensure timely settlements. A high school diploma or GED is required.

Qualifications

• High school diploma or GED is required.
• Experience in claims processing, customer service, or administrative support preferred.
• Proficiency with Microsoft Office; AS400 or similar TMS experience is a plus.

Responsibilities

• Manages the Claims inbox, triaging inquiries and guiding customers through submission.
• Reviews damage notifications and verifies if a claim has been filed.
• Processes daily work queues and logs documentation for investigation.
• Conducts basic investigations using shipment records, photos, and B/L notations.
• Applies guidelines to recommend claim settlements within liability limits.
• Documents determinations and generates customer correspondence.
• Coordinates with internal teams and external vendors for inspections.
• Provides administrative support to the Freight Claims team.

Skills

Claims processing

Customer service

Administrative support

Microsoft Office

Education

High school diploma or GED

Tools

AS400

Job description

Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.

Position Summary

Supports the intake, validation, and administrative processing of freight claims up to $1,000. Manages claim-related communications, ensures accurate documentation, and prepares claims for investigation in accordance with company policies and industry guidelines.

Major Tasks And Responsibilities

• Manages the Claims inbox, including triaging customer in queries, verifying required documentation, and guiding customers through the claim submission process.
• Reviewing incoming damage notifications and verifies if a claim has been filed.
• Processes daily work queues and ensures all claim documentation is accurately logged and routed for investigation.
• Conducts basic investigations for claims within authority limits by analyzing shipment records, delivery documentation, photos, and bill of lading notations to determine liability.
• Applies claim decision guidelines, including legal liability limits and customer contract exceptions, to recommend claim settlements.
• Documents claim determinations, generates customer correspondence, and ensure accurate claim settlement processing.
• Coordinates with internal departments and external vendors for inspections or follow-up documentation on assigned claims.
• Provides administrative support to the Freight Claims team, including data entry, inbox monitoring, inspections, and claim payment check balancing.

Qualifications

• High school diploma or GED.
• Prior experience in claims processing, customer service, or administrative support.
• Proficiency with Microsoft Office applications.
• Experience with transportation systems (AS400 or similar TMS platforms) is a plus.

Pay Rate: $19.86 - $22.85 per hour, based on experience

Benefits

At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.

Make Your Move

At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.