Senior Freight Claims Investigator & Resolution

20 Saia Motor Freight Line LLC; Houma (LA); On-site; USD 28,000 - 37,000; Full time

Job summary

20 Saia Motor Freight Line LLC is seeking a claims investigator to manage the investigation and resolution of freight claims up to $5,000. You will review shipment records and documentation, determine liability, and coordinate with internal teams to ensure timely processing under company policies.

The role collaborates with partner carriers and insurers on subrogation, supports salvage negotiations for minor damage, and ensures documentation for audits.

Qualifications

• 3+ years of freight claims or OS&D investigations.
• Strong analytical ability to interpret contracts and liability.
• Proficiency with Microsoft Office applications.

Responsibilities

• Investigates freight claims by reviewing shipment records and evidence to determine liability.
• Coordinates with cross-functional teams to gather documentation and resolve discrepancies.
• Manages subrogation and recovery with partner carriers and insurers.
• Facilitates salvage negotiations for minor damage claims.
• Applies contracts and liability guidelines to process claims within authority.
• Ensures claims are documented for audit compliance and accountability.
• Prioritizes Full Value Coverage claims to meet service commitments.
• Supports junior team members with guidance on intake and processing.

Skills

Analytical skills

Microsoft Office proficiency

Contract interpretation

Education

High school diploma or GED

Tools

AS400/TMS

Job description

20 Saia Motor Freight Line LLC is seeking a claims investigator to manage the investigation and resolution of freight claims up to $5,000. You will review shipment records and documentation, determine liability, and coordinate with internal teams to ensure timely processing under company policies.

The role collaborates with partner carriers and insurers on subrogation, supports salvage negotiations for minor damage, and ensures documentation for audits.