Freight Claims Analyst — Fast, Accurate & Customer‑Focused

Saia Inc.; Houma (LA); On-site; USD 27,000 - 31,000; Full time

Job summary

Saia Inc. is seeking a Claims Processing Assistant to support intake, validation, and processing of freight claims up to $1,000. You’ll manage claim communications and prepare documentation for investigation in line with company policies.

The role emphasizes triaging inquiries, logging documents, and coordinating with internal teams and vendors to ensure timely settlements. A high school diploma or GED is required.

Qualifications

• High school diploma or GED is required.
• Experience in claims processing, customer service, or administrative support preferred.
• Proficiency with Microsoft Office; AS400 or similar TMS experience is a plus.

Responsibilities

• Manages the Claims inbox, triaging inquiries and guiding customers through submission.
• Reviews damage notifications and verifies if a claim has been filed.
• Processes daily work queues and logs documentation for investigation.
• Conducts basic investigations using shipment records, photos, and B/L notations.
• Applies guidelines to recommend claim settlements within liability limits.
• Documents determinations and generates customer correspondence.
• Coordinates with internal teams and external vendors for inspections.
• Provides administrative support to the Freight Claims team.

Skills

Claims processing

Customer service

Administrative support

Microsoft Office

Education

High school diploma or GED

Tools

AS400

Job description

Saia Inc. is seeking a Claims Processing Assistant to support intake, validation, and processing of freight claims up to $1,000. You’ll manage claim communications and prepare documentation for investigation in line with company policies.

The role emphasizes triaging inquiries, logging documents, and coordinating with internal teams and vendors to ensure timely settlements. A high school diploma or GED is required.