Senior Fraud & Risk Analyst — Wealth Management

Mary Dickson; Newark (DE); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Industry-leading benefits

Paid time off

Supportive work environment

Job summary

Merrill Wealth Management is seeking a Fraud & Claims Associate to handle complex customer situations related to fraudulent account activity. You will manage inbound calls, research issues, and deliver practical solutions to retain clients and rebuild confidence.

Strong focus on risk mitigation and accurate data documentation is required. Responsibilities include processing claims across credit/debit/ATM/ACH and wire transfers, triaging escalations, and assisting with suspicious activity

Qualifications

• 1+ years of fraud servicing or call center experience.
• Strong analytical and organizational skills; ability to solve complex problems.
• Urgent, fast-paced work style with focus on risk mitigation and client experience.
• Commitment to attendance and reliability; work schedule includes weekends/holidays.
• Ability to engage with clients across multiple screens and build rapport.

Responsibilities

• Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity and restrict account activity.
• Assists Fraud Strategy partners with development of new tactics by facilitating controlled tests and simulations within the production environment.
• Tests existing customer facing capabilities (credit, debit, transactions, deposit activity, and online activities) for unknown vulnerabilities resulting in potential fraudulent exploitation and unplanned loss.
• Participates in triage related to Executive Escalations & Incident Response fraud activities.
• Reviews and investigates reports of suspected fraudulent activity with accurate recording of data captured during client interactions.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulation.
• Assist clients and internal partners with banking claim and suspicious alert inquiries, initiation and updates.

Skills

Customer and Client Focus

Data Collection and Entry

Due Diligence

Issue Management

Oral Communications

Active Listening

Adaptability

Attention to Detail

Policies, Procedures & Guidelines

Written Communications

Business Acumen

Collaboration

Critical Thinking

Job description

Merrill Wealth Management is seeking a Fraud & Claims Associate to handle complex customer situations related to fraudulent account activity. You will manage inbound calls, research issues, and deliver practical solutions to retain clients and rebuild confidence.

Strong focus on risk mitigation and accurate data documentation is required. Responsibilities include processing claims across credit/debit/ATM/ACH and wire transfers, triaging escalations, and assisting with suspicious activity