Fraud & Disputes Engagement Specialist

CardWorks Servicing LLC; Pittsburgh (Allegheny County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Bonus Target/Variable Pay

Medical, Dental, and Vision

401(k) Plan with Company Match

Short- & Long-Term Disability

Wellness Programs

Paid Vacation & Holidays

Job summary

CardWorks Servicing LLC is seeking an Associate I, Fraud & Non-Fraud Engagement to support accountholders in a fast-paced call center. You will review activity, gather key information, identify potential fraud, and help resolve account questions following established policies.

You will protect client interests, assist victims of fraud, and maintain professional communication throughout investigations and resolutions. Prior call center experience and computer skills are essential.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience required.
• 1+ year of related inbound or outbound call center experience desirable.
• Experience with FDR, Evolve or related platforms preferred.
• Experience working with computers and various applications is required.

Responsibilities

• Address questions on behalf of client accounts related to activity.
• Advise accountholders and counsel victims of fraud.
• Obtain pertinent information to address issues efficiently.
• Escalate calls as needed and support account investigations.
• Document interactions and assist front-line investigators.

Skills

Customer service

Call center experience

Fraud awareness

Data entry

Communication

Education

High school diploma

Tools

FDR (First Data Resources)

Evolve

Job description

CardWorks Servicing LLC is seeking an Associate I, Fraud & Non-Fraud Engagement to support accountholders in a fast-paced call center. You will review activity, gather key information, identify potential fraud, and help resolve account questions following established policies.

You will protect client interests, assist victims of fraud, and maintain professional communication throughout investigations and resolutions. Prior call center experience and computer skills are essential.