Senior Claims Analyst - Complex Fraud Investigations

Bank of America; Newark (DE); On-site; USD 42,000 - 66,000; Full time

Job summary

Bank of America is seeking a claims specialist to handle day-to-day complex fraud and non-fraud claims, performing in-depth analyses and following regulatory guidelines. You will educate, set expectations, or deny the claim while working with multiple partners.

The role is a 40-hour week, Monday to Friday, 8:30 AM to 5:00 PM, focusing on customer service and precise data recording in an in-office setting.

Qualifications

• Experience in a Customer Service or Client Facing Environment.
• Excellent customer service and the ability to diffuse difficult interactions.
• Strong problem solving and analytical skills.
• Customer-centric approach to problem resolution.
• Ability to work in a team or independently.
• Strong work ethic and alignment with Bank of America values.
• Flexible and adaptable to change.
• Ability to multi-task and meet performance goals.
• Excellent written and oral communication skills.

Responsibilities

• Interacts with multiple business partners to investigate and decide claims.
• Follows up with clients verbally or in writing.
• Educates and communicates claim decisions to clients.
• Records data accurately from client interactions.

Skills

Customer Service

Problem Solving

Analytical Skills

Communication

Team Player

Multi-tasking

Attention to Detail

Decision Making

Adaptability

Research

Active Listening

Written Communications

Oral Communications

Business Acumen

Collaboration

Due Diligence

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a claims specialist to handle day-to-day complex fraud and non-fraud claims, performing in-depth analyses and following regulatory guidelines. You will educate, set expectations, or deny the claim while working with multiple partners.

The role is a 40-hour week, Monday to Friday, 8:30 AM to 5:00 PM, focusing on customer service and precise data recording in an in-office setting.