Senior Fraud Operations Manager - Core Cash

JP Morgan Chase; Tampa (FL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

On-site wellness centers

Tuition reimbursement

Mental health support

Job summary

JPMorganChase in Tampa seeks a Fraud Manager II to lead a team of analysts, investigate complex fraud events, and fortify client account security. You will drive performance, quality, and regulatory compliance while balancing client service and risk controls.

You will partner across Fraud Risk, Compliance, Controls, and Technology to strengthen fraud prevention and remediation capabilities, guiding talent and process improvements.

Qualifications

• 5+ years in Fraud Operations or related banking environment.
• 2+ years of people management leading investigations or operations.
• Proven performance management in a production setting.
• Strong knowledge of fraud processes, controls, and mitigation.
• Ability to lead and develop high-performing teams.
• Excellent written and verbal communication with senior leadership.

Responsibilities

• Lead a team of Fraud Analysts handling investigations and remediation.
• Coach, develop performance plans, and conduct reviews.
• Maintain accountability and drive continuous improvement.
• Manage staffing, scheduling, and workforce planning.
• Oversee service levels, quality, and regulatory adherence.
• Identify fraud trends and collaborate with risk, compliance, and tech.
• Escalate significant events and manage stakeholder communication.

Skills

Fraud Operations

People management

Analytical skills

Communication

Risk management

Leadership

Multitasking

Education

Bachelor's degree

Tools

Excel

PowerPoint

Job description

JPMorganChase in Tampa seeks a Fraud Manager II to lead a team of analysts, investigate complex fraud events, and fortify client account security. You will drive performance, quality, and regulatory compliance while balancing client service and risk controls.

You will partner across Fraud Risk, Compliance, Controls, and Technology to strengthen fraud prevention and remediation capabilities, guiding talent and process improvements.