Fraud Team Lead: Card Fraud Recovery & Prevention

Aumni; Tempe (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorganChase is seeking a Fraud Supervisor to lead a team of analysts and investigators focused on preventing fraud across our financial systems. You will coach staff, monitor detection workflows, and drive improvements through data-driven insights and cross-functional collaboration.

You will interpret models, manage priorities, and maintain excellent customer service while aligning with regulatory requirements and organizational goals.

Qualifications

• Strong analytical skills to interpret data models.
• Proven customer service experience.
• Ability to collaborate across departments.

Responsibilities

• Directly manage, coach, and develop a team of fraud analysts and investigators.
• Conduct regular performance evaluations and provide actionable feedback.
• Monitor fraud detection systems and ensure timely case handling across the team.
• Review and approve determinations on escalated cases to ensure sound outcomes.
• Coordinate decisions on law enforcement referrals when required.
• Identify emerging fraud trends and communicate prevention recommendations.

Skills

Analytical skills

Customer service

Collaboration

Performance-tracking tools

Tools

Excellerate

LMOS

AI and automation tools

Job description

JPMorganChase is seeking a Fraud Supervisor to lead a team of analysts and investigators focused on preventing fraud across our financial systems. You will coach staff, monitor detection workflows, and drive improvements through data-driven insights and cross-functional collaboration.

You will interpret models, manage priorities, and maintain excellent customer service while aligning with regulatory requirements and organizational goals.