Senior Fraud Operations Leader

JP Morgan Chase; Tampa (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorganChase is seeking a Fraud Manager II in Core Cash Fraud Operations to lead a team of Fraud Analysts responsible for investigating fraud activity, mitigating losses, securing client accounts, and delivering timely remediation. This role focuses on developing talent, maintaining service levels, and ensuring regulatory compliance.

Ideal candidates have 5+ years in fraud or related banking operations and 2+ years of people management, with strong analytical and communication skills to partner

Qualifications

• 5+ years of experience in Fraud Operations or related banking operations.
• 2+ years of people management experience.
• Proven track record of performance in production-driven environments and meeting SLAs.
• Strong knowledge of fraud investigation processes and risk controls.
• Excellent communication with senior management.

Responsibilities

• Lead and develop a team of Fraud Analysts conducting investigations.
• Manage performance reviews and development plans.
• Oversee daily Core Cash Fraud Operations to meet service levels.
• Monitor metrics, quality, and loss performance.
• Lead collaboration with Fraud Risk, Compliance, and Technology teams.
• Escalate significant fraud events and communicate with stakeholders.
• Drive continuous improvement and process enhancements.

Skills

Fraud operations

People management

Leadership

Communication

Analytical skills

Risk management

Strategic partnerships

Education

Bachelor's degree

Tools

Microsoft Excel

PowerPoint

Word

Job description

JPMorganChase is seeking a Fraud Manager II in Core Cash Fraud Operations to lead a team of Fraud Analysts responsible for investigating fraud activity, mitigating losses, securing client accounts, and delivering timely remediation. This role focuses on developing talent, maintaining service levels, and ensuring regulatory compliance.

Ideal candidates have 5+ years in fraud or related banking operations and 2+ years of people management, with strong analytical and communication skills to partner