Senior Client Service Manager: Anti-Fraud & Ops Strategy

Testing Site - JPMC; Tampa (FL); On-site; USD 110,000 - 140,000; Full time

Job summary

JPMorgan Chase in Tampa is seeking a Client Service Manager III within Securities Services. You will lead a diverse team, interpret client needs, identify trends, and innovate solutions to improve client service and risk mitigation.

The role emphasizes anti-fraud strategies, operational efficiency, and strong stakeholder relationships, with opportunities to contribute to the bank's control management and data analysis initiatives.

Qualifications

• 7+ years of experience managing customer service teams in a financial institution.
• Proven expertise in anti-fraud strategies to detect and prevent fraudulent transactions.
• Demonstrated proficiency in strategic planning and process automation.
• Advanced conflict management skills for resolution of complex client issues.
• Strong digital literacy leveraging new technologies to enhance operations.

Responsibilities

• Lead the client service team in addressing inquiries, processing transactions, troubleshooting problems, and handling complaints with advanced conflict management to ensure client satisfaction.
• Develop and implement strategic plans to enhance service center operations and drive operational efficiency through process automation.
• Utilize expertise in anti-fraud strategies to detect and prevent fraudulent transactions safeguarding clients and the bank.
• Identify trends and generate innovative solutions using market/product knowledge and digital literacy to stay ahead of developments.
• Foster strong relationships with internal stakeholders and clients to drive mutually beneficial outcomes.

Skills

Leadership

Conflict management

Strategic planning

Process automation

Digital literacy

Stakeholder influence

Anti-fraud expertise

Customer service management

Data analysis

Mentoring

Job description

JPMorgan Chase in Tampa is seeking a Client Service Manager III within Securities Services. You will lead a diverse team, interpret client needs, identify trends, and innovate solutions to improve client service and risk mitigation.

The role emphasizes anti-fraud strategies, operational efficiency, and strong stakeholder relationships, with opportunities to contribute to the bank's control management and data analysis initiatives.