Senior Fraud Operations Leader

macu; Sandy (UT); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Mountain America Credit Union in Sandy, Utah seeks a Senior Fraud Operations Analyst to monitor, investigate, and prevent high-risk fraud across digital and in-branch channels. The role emphasizes safeguarding member assets and leading complex investigations.

You will mentor junior specialists, collaborate with data analysts and engineers, and help strengthen fraud detection systems while minimizing losses. This hybrid position reports to the Fraud Operations team.

Qualifications

• Advanced analytical capabilities and fluency in fraud detection technologies.
• Strong cross-functional collaboration and communication skills.
• Experience leading investigations and shaping fraud prevention strategies.
• Empathy and professionalism when contacting members.

Responsibilities

• Utilize advanced fraud detection platforms, AI alerts, and analytics to identify and investigate complex activities across digital and physical channels.
• Analyze high-risk alerts and elevate cases involving potential fraud, account takeover, or synthetic identity threats.
• Take decisive real-time actions to secure compromised accounts, prevent losses, and minimize disruption to legitimate activity.
• Review affected accounts and adjust restrictions based on alert activity reviews.
• Initiate outbound calls to members to assess fraud involvement, impact, and recovery steps with empathy.
• Collaborate with fraud data analysts, engineers, and management to resolve loss cases and strengthen infrastructure.
• Represent the Alert Team in cross-functional meetings, sharing insights on trends, system performance, and member impact.
• Deliver onboarding and ongoing training to new hires and junior specialists, focusing on fraud trends and system usage.
• Document fraud incidents, resolution outcomes, and member impact in detailed internal reports for compliance.

Job description

Mountain America Credit Union in Sandy, Utah seeks a Senior Fraud Operations Analyst to monitor, investigate, and prevent high-risk fraud across digital and in-branch channels. The role emphasizes safeguarding member assets and leading complex investigations.

You will mentor junior specialists, collaborate with data analysts and engineers, and help strengthen fraud detection systems while minimizing losses. This hybrid position reports to the Fraud Operations team.