Senior Fraud Ops Lead — Hybrid

Mountain America Credit Union; United States; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Mountain America Credit Union is seeking a Senior Fraud Operations Analyst to monitor and respond to evolving fraud across channels, leading investigations and advancing prevention initiatives. The role also mentors junior team members and collaborates with fraud analysts, engineers, and leadership to strengthen controls.

The position emphasizes proactive detection, member empathy, and regulatory compliance, with a hybrid work setup at our Sandy, UT location and a schedule that supports coverage

Qualifications

• 3+ years of experience in fraud investigation, analytics, or financial crime prevention.
• 2+ years with progressive responsibilities in a financial institution or fintech.
• Associate's degree or equivalent education aligned with the role.

Responsibilities

• Monitor and respond to high-risk fraud across digital and physical channels.
• Lead complex fraud investigations and drive prevention initiatives.
• Collaborate with fraud data analysts, engineers, and leadership.
• Mentor junior analysts and contribute to training and reporting.
• Log SARs and ensure regulatory compliance and process improvements.
• Analyse patterns and refine detection models to reduce losses.

Skills

Fraud investigations

Fraud analytics

Cross-functional collaboration

Mentoring

Attention to detail

Education

Associate's degree or equivalent

Tools

Investigation case management software

Fraud detection platforms

SQL

Job description

Mountain America Credit Union is seeking a Senior Fraud Operations Analyst to monitor and respond to evolving fraud across channels, leading investigations and advancing prevention initiatives. The role also mentors junior team members and collaborates with fraud analysts, engineers, and leadership to strengthen controls.

The position emphasizes proactive detection, member empathy, and regulatory compliance, with a hybrid work setup at our Sandy, UT location and a schedule that supports coverage