Senior Fraud Operations Analyst

Mountain America Credit Union; United States; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Mountain America Credit Union is seeking a Senior Fraud Operations Analyst to monitor and respond to evolving fraud across channels, leading investigations and advancing prevention initiatives. The role also mentors junior team members and collaborates with fraud analysts, engineers, and leadership to strengthen controls.

The position emphasizes proactive detection, member empathy, and regulatory compliance, with a hybrid work setup at our Sandy, UT location and a schedule that supports coverage

Qualifications

• 3+ years of experience in fraud investigation, analytics, or financial crime prevention.
• 2+ years with progressive responsibilities in a financial institution or fintech.
• Associate's degree or equivalent education aligned with the role.

Responsibilities

• Monitor and respond to high-risk fraud across digital and physical channels.
• Lead complex fraud investigations and drive prevention initiatives.
• Collaborate with fraud data analysts, engineers, and leadership.
• Mentor junior analysts and contribute to training and reporting.
• Log SARs and ensure regulatory compliance and process improvements.
• Analyse patterns and refine detection models to reduce losses.

Skills

Fraud investigations

Fraud analytics

Cross-functional collaboration

Mentoring

Attention to detail

Education

Associate's degree or equivalent

Tools

Investigation case management software

Fraud detection platforms

SQL

Job description

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email [e-mail] and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

The Senior Fraud Operations Analyst monitors and responds to increasingly sophisticated suspicious activities across diverse transaction channels to safeguard member assets and uphold trust. The Analyst plays a critical role in safeguarding member assets by leading complex fraud investigations and driving strategic fraud prevention initiatives. This senior-level position involves analyzing high-risk referrals, adjusting account restrictions, conducting member outreach, and identifying fraud patterns across digital and physical channels. Investigators collaborate with cross-functional teams—including fraud analysts, engineers, and leadership to reduce financial losses and enhance fraud detection systems. The role requires advanced analytical capabilities, fluency in fraud technologies, and a proactive mindset to anticipate emerging threats. Investigators also mentor junior team members and contribute to training, reporting and system optimization efforts.

Job Description

Job Description LOCATION: Hybrid at Mountain America Center 9800 South Monroe Street, Sandy, UT 84070 SCHEDULE: 10:30am-7:30pm. Monday-Friday Rotating Saturdays To be effective, an individual must be able to perform each job duty successfully. Utilize advanced fraud detection platforms—including AI-driven alert systems and behavioral analytics to identify and investigate complex suspicious activities across digital and physical channels. Analyze high-risk alerts and elevate cases involving potential fraud, account takeover, or synthetic identity threats. Take decisive action in real-time to secure compromised accounts, prevent financial loss, and minimize disruption to legitimate member activity. Thoroughly review affected accounts and adjust restrictions as needed based on review of alert activity. Initiate outbound calls to members to determine fraud involvement, assess impact, and guide recovery efforts with empathy and professionalism. Analyze fraud patterns, behavioral anomalies, and transaction trends to identify vulnerabilities and recommend rule enhancements. Advocate for new fraud detection rules or system adjustments to close prevention gaps and improve alert accuracy. Collaborate with fraud data analysts, engineers, and management to resolve financial loss cases and strengthen fraud infrastructure. Collaborate with internal fraud strategy, cybersecurity, and data analytics teams to refine detection models and response protocols. Partner with account investigators on complex or multi-channel fraud cases, including synthetic identity, mule activity, and account takeovers. Represent the Alert Team in cross-functional meetings, sharing insights on fraud trends, system performance, and member impact. Deliver onboarding and ongoing training to new hires and junior specialists, emphasizing fraud trends, system usage, and member empathy. Document fraud incidents, resolution outcomes, and member impact in detailed reports for internal review and regulatory compliance. Pull and interpret data from fraud platforms, biometric risk systems, and internal databases to support investigations and strategic planning. Create detailed reports for leadership that highlight fraud exposures, operational risks, and opportunities for improvement. Act as a junior data analyst by contributing to fraud model tuning, alert logic refinement, and predictive risk scoring. Identify and communicate fraud trends, emerging attack vectors, and system vulnerabilities to data analysts and leadership. Mentor Fraud Operations Analysts, as well as peers in Intake, Recovery, and Investigations teams, fostering a culture of excellence and continuous learning. Serve as a point of escalation for member calls requiring advanced support or managerial intervention. Lead training initiatives for support teams and branches, enhancing fraud awareness and updating internal knowledge resources. Maintain expert-level knowledge of fraud detection systems, biometric risk tools, and digital identity verification technologies. Advocate for system improvements and participate in vendor evaluations or pilot programs for new fraud tools. Promptly log complaints and submit Suspicious Activity Reports (SARs) in accordance with regulatory requirements. Ensure full compliance with applicable laws and regulations, including the Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC, Regulation DD, Regulation Z, Regulation E, and others relevant to fraud operations. Uphold Mountain America's mission, vision, and values by delivering exceptional service and proactive fraud resolution to protect members' financial well-being. Perform other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

Experience 3+ years of experience in fraud investigation, fraud analytics, or financial crime prevention. 2+ years of progressive responsibilities within a financial institution or fintech environment. Experience in customer service, especially in sensitive or high-impact situations. Able to be a point of escalation for members. Experience with biometric risk systems, behavioral analytics, and fraud case management platforms. Education Associate's degree or equivalent and related work experience considered.

Licenses, Certificates, Registrations, Trainings

Ongoing training in fraud trends, digital security, and regulatory compliance encouraged.

Computer/Office Equipment Skills

Proficient in Windows OS, internet browsers, email platforms, and intermediate-level Microsoft Word and Excel. Skilled in investigation case management software and fraud detection platforms. Familiarity with SQL and able to write queries is a plus.

Managerial Responsibility

May assign work and supervise efforts of a small team; majority of work is performed independently. Expected to lead by example and influence team performance through mentorship and collaboration.

Language Skills

Ability to read and interpret technical documents, regulatory guidelines, and procedural manuals. Strong written and verbal communication skills for reporting, member interaction, and cross-functional collaboration. Ability to present findings and recommendations to leadership and technical teams.

Other Skills and Abilities

High emotional intelligence and member empathy. Advanced analytical and critical thinking skills. Ability to adapt quickly to evolving fraud tactics and system changes. Tact, diplomacy, and discretion in handling sensitive member information. Strategic mindset with a focus on continuous improvement and innovation.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands Must be able to use hands to handle/feel occasionally. Ability to stand, walk, sit, talk, and hear consistently. Vision Requirements Close vision (clear vision at 20 inches or less). Distance vision (clear vision at 20 feet or more). Color vision (ability to identify and distinguish colors). Weight Lifted or Force Exerted Frequently lifts up to 10 pounds, occasionally lifts up to 25 pounds. Environmental Typical office environment with no unusual factors. Noise Environment Moderate noise (business office with computers and printers, light traffic).

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Follow @MountainAmericaLife on Facebook and Instagram to see why our team members love working at Mountain America!

Mountain America Credit Union is one of the foremost financial institutions in the country, with more than 95 branches located in 5 states (Utah, Idaho, Nevada, Montana, and Arizona).

We believe that a healthy balance between work, home life, and play is essential to our team members and our success. We offer a friendly, comfortable and inclusive work environment, fun employee activities and exciting charity events to ensure that no day is dull at Mountain America.

We also give members easy access to their accounts and allow them to control their funds in a variety of ways, including ATMs, online home banking, mobile banking, direct deposit, automatic payment options and access through a large branch network.

When making decisions, we always put members' needs first.

It's just the way we do business and a part of the "people helping people" philosophy of credit unions.