Senior Fraud Operations Associate — Hybrid/Remote

Jobgether; United States; Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Equity grant

Healthcare

401(k)

Parental leave

Flexible PTO

Hybrid/Remote work

Onboarding at office

Job summary

Jobgether is seeking a Senior Associate, Fraud Operations based in the United States to bolster fraud prevention across financial products. You will investigate complex cases, analyze diverse datasets, and work with Product, Engineering, and Data Science teams to enhance rules, models, and risk controls.

You will balance security with a seamless customer experience, communicating clearly with customers and internal stakeholders while adapting to evolving threats in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 3–5+ years hands-on fraud investigation experience (ACH & card).
• 2–5+ years experience investigating scams and account integrity issues.
• Strong data analysis and interpretation of complex datasets.
• Clear written and verbal communication with customers and stakeholders.

Responsibilities

• Investigate fraud across multiple financial products and services.
• Analyze datasets including ACH, debit and credit card transactions, wallet activity, device telemetry, and blockchain to identify suspicious behavior.
• Communicate with customers to gather information and inform investigation decisions.
• Identify emerging fraud trends and improve detection rules, models, features, and policies.
• Collaborate with Product, Engineering, and Data Science teams to strengthen fraud detection.
• Improve investigative workflows and fraud management procedures.
• Prepare reports on investigations and present insights to leadership.
• Support fraud response activities, including potential on-call responsibilities.

Skills

Fraud investigation

Data analysis

Customer communication

Risk assessment

Ambiguity handling

Education

Bachelor's degree in finance

Tools

Device telemetry

VPNs

IDV/KYC systems

Blockchain analytics

Job description

Jobgether is seeking a Senior Associate, Fraud Operations based in the United States to bolster fraud prevention across financial products. You will investigate complex cases, analyze diverse datasets, and work with Product, Engineering, and Data Science teams to enhance rules, models, and risk controls.

You will balance security with a seamless customer experience, communicating clearly with customers and internal stakeholders while adapting to evolving threats in a fast-paced environment.