Senior Fraud Investigations & Operations Lead

LendingClub; Lehi (UT); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Wellness programs

Flexible time off

Parental leave

Job summary

Happen Bank in Lehi, Utah is seeking a Sr Fraud Operations Specialist to manage escalated fraud, dispute, and balance-transfer cases. You will work across multiple systems and teams to resolve issues with customers and protect both members and the bank.

Ideal candidates have 2-4 years in banking or customer service with fraud exposure, strong written and spoken communication, and proficiency in Microsoft Office. A hybrid work schedule applies, with in-office Tuesdays through Thursdays.

Qualifications

• 2-4 years of experience in banking, call center, or customer service with fraud or investigative experience a plus.

Responsibilities

• Handle escalated member fraud, dispute, and balance-transfer contacts across phone and email, resolving issues on the first call when possible.

Skills

Fraud investigation

Call center experience

Banking experience

Communication skills

Microsoft Excel

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Happen Bank in Lehi, Utah is seeking a Sr Fraud Operations Specialist to manage escalated fraud, dispute, and balance-transfer cases. You will work across multiple systems and teams to resolve issues with customers and protect both members and the bank.

Ideal candidates have 2-4 years in banking or customer service with fraud exposure, strong written and spoken communication, and proficiency in Microsoft Office. A hybrid work schedule applies, with in-office Tuesdays through Thursdays.