Sr Fraud Operations Specialist

LendingClub; Lehi (UT); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Wellness programs

Flexible time off

Parental leave

Job summary

Happen Bank in Lehi, Utah is seeking a Sr Fraud Operations Specialist to manage escalated fraud, dispute, and balance-transfer cases. You will work across multiple systems and teams to resolve issues with customers and protect both members and the bank.

Ideal candidates have 2-4 years in banking or customer service with fraud exposure, strong written and spoken communication, and proficiency in Microsoft Office. A hybrid work schedule applies, with in-office Tuesdays through Thursdays.

Qualifications

• 2-4 years of experience in banking, call center, or customer service with fraud or investigative experience a plus.

Responsibilities

• Handle escalated member fraud, dispute, and balance-transfer contacts across phone and email, resolving issues on the first call when possible.

Skills

Fraud investigation

Call center experience

Banking experience

Communication skills

Microsoft Excel

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

## Sr Fraud Operations SpecialistApply: Lehi, UT: Full time: Posted Yesterday: R0007493### Current Employees of Happen Bank: Please apply via your internal Workday Account Happen Bank (formerly LendingClub) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more. ## ## About the RoleFraud Operations is where Happen Bank steps in when something's gone wrong — a compromised account, a disputed transaction, a bad actor testing the system. As a Sr Fraud Operations Specialist, you handle the most escalated fraud, dispute, and balance-transfer cases that come through phone and email, working across multiple systems and teams to get members a fast, first-call resolution. You're trusted to make real decisions in the moment, using sound judgment to protect both the member and the bank.## ## What You'll Do* Handle escalated member fraud, dispute, and balance-transfer contacts across phone and email, resolving issues on the first call whenever possible and setting clear SLA expectations when you can't* Navigate multiple systems to capture the full picture of a case quickly, unlock accounts, approve applications, and walk members through dispute investigation outcomes* Spot red flags in real time and escalate to the right team, documenting the dispute intake process for balance transfers, DebitIQ/Cleansweep, and other affected products* Flag emerging fraud trends and high-risk activity to your supervisor, and speak up with recommendations when you spot a gap or weakness* Capture and track customer complaints accurately, and handle back-office research, resolution, and reporting on fraudulent activity between live interactions* Support onboarding application reviews and other cross-team requests as they come up, using available tools, including AI-assisted resources, to move through casework faster## ## **About You*** 2-4 years of experience in banking, call center, or customer service, with fraud or investigative experience a plus, and a high school diploma or GED or equivalent combination of education and work experience* You stay organized and detail-oriented while multitasking across multiple systems and large, confidential data sets* You communicate clearly and confidently in writing and on the phone, including with members, victims, and potential bad actors* You're proficient in Word, Excel, and the rest of Microsoft Office* You look for ways AI and smart tools can help you work faster and catch errors before they become problems, and you're comfortable flagging a better way of doing something when you see one* You're willing to work beyond normal business hours when the situation calls for it**Work Location** Lehi, Utah The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. Happen Bank offers relocation, based on actual job level. **Time Zone Requirements** Primarily MT**Compensation**The target base salary range for this position is 23.50/hr. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of Happen Bank's Total Rewards package. We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.**Travel Requirements** Monthly/quarterly/as needed travel to Happen Bank offices and/or other locations, as needed.We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more. #LI-Hybrid #LI-SS1