Senior Fraud Analyst, Wealth Management & Client Trust

Bank of America; Newark (DE); On-site; USD 40,000 - 65,000; Full time

Job summary

Bank of America’s Merrill Wealth Management unit is seeking a Fraud Services Associate to handle complex and escalated customer situations related to fraudulent account activity. You will receive inbound calls and take action to protect clients while preserving retention and trust.

The role emphasizes research, resolution, and delivering practical solutions within policy, with collaboration across Fraud Strategy partners and client advisory teams. Onsite work may be required per policy.

Qualifications

• Minimum education is High School Diploma or equivalent.
• 1+ years of fraud servicing or call center experience.
• Ability to learn and adapt to new information and technology platforms.

Responsibilities

• Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity and restrict account activity
• Assists Fraud Strategy partners with development of new tactics by facilitating controlled tests and simulations within the production environment
• Tests existing customer facing capabilities (credit, debit, transactions, deposit activity, and online activities) for unknown vulnerabilities resulting in potential fraudulent exploitation and unplanned loss
• Participates in triage related to Executive Escalations & Incident Response fraud activities
• Reviews and investigates reports of suspected fraudulent activity with accurate recording of data captured during client interactions
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations

Skills

Customer Focus

Data Entry

Due Diligence

Issue Management

Oral Communications

Active Listening

Adaptability

Attention to Detail

Policies Procedures Guidelines

Written Communications

Business Acumen

Collaboration

Critical Thinking

Education

High School Diploma / GED

Tools

Microsoft Word

Excel

PowerPoint

Salesforce

Job description

Bank of America’s Merrill Wealth Management unit is seeking a Fraud Services Associate to handle complex and escalated customer situations related to fraudulent account activity. You will receive inbound calls and take action to protect clients while preserving retention and trust.

The role emphasizes research, resolution, and delivering practical solutions within policy, with collaboration across Fraud Strategy partners and client advisory teams. Onsite work may be required per policy.